Job Description

Role Purpose
The purpose of this role is to support delivery through development and deployment of tools. 
 

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Must have skill: BMC Control M

Total years of experience: 6 yrs to 10 yrs

Location: Hyderabad and Pune

Role Responsibilities
• Work collaboratively, on rotational shifts, in a 24*7 Global Production Support team
• Investigate and troubleshoot Control-M Infrastructure issues as per Incident Management Standards
• Deliver fix for Control-M issues within the agreed Incident SLAs to avoid impact to Business
• Proactively identify problem situations and resolve issues to give maximum customer satisfaction
• Engage in a timely and effective way with Stakeholders from IT Infrastructure, Incident Management and Business teams during crisis calls to identify the root cause of Control-M Issues
• Create and maintain procedures for Control-M Agent and Infrastructure tasks
• Demonstrate efficiency in managing & delivering tasks independently
• Demonstrate effective communication skills with key Stakeholders, both written and verbal.
• Provide timely and accurate status updates on any issues or work requests
• Self-motivated and able to work independently and under own initiative with a sense of ownership and accountability
• Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures.
• Apply policies, procedures, practices and standards to the allocated tasks, taking responsibility for own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance.
Required Skills / Experiences
• Excellent knowledge and working experience as a Control-M Administrator (v9.x and above)
• Working knowledge of Control-M Agent installation and troubleshooting
• Experience of troubleshooting Control-M Infrastructure issues in Control-M EM/Server, Control-M GUI, Database, Application Performance
• Good knowledge on Control-M modules
• Experience with Control M automation API
• Good Knowledge of Unix/Linux and Windows Operating Systems
• Knowledge and exposure to IBM i Platform is Preferred
• Knowledge of Unix scripting and able to create scripts in support of automation initiatives
• Good Knowledge of Incident Management and Problem Management
• Understanding of Change Management Practices within ITIL
• Proficiency in English language speaking and writing skills
• Proactive and attention to detail and ability to prioritize work
• Ability to work with a sense of urgency in a multi-tasking environment
• Ability to work independently and with minimal supervision
Desired Skills / Experiences (NOT ESSENTIAL)
• Understanding of DevOps processes and Agile methodologies - Scrum, Kanban is preferred
• Experience of using CA Service Desk, Service Now, Confluence, Jira is preferred
• Experience of working in Infrastructure Production Support is preferred
• Experience of Control-M Scheduling is desirable 

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Deliver

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