Job Description

Job Location: Hyderabad

Shift: Currently Regular (8 AM–5:30 PM) with Saturday and Sunday as Off. This may change in the future (potentially moving to Rotational shifts and week off's).

Qualification: Graduate (preferred MBA for BA)

Experience: 3+ years (GSIS experience Preferred)

Core Responsibilities

• Strategic Narrative & Executive Reporting: Ownership of the preparation and presentation of high-impact weekly, monthly, and quarterly business review (WBR/MBR/QBR) decks for leadership. They translate operational data into a cohesive strategic narrative.
• Product Management Insights & Strategy: Providing data-informed strategic insights to influence product roadmaps. They partner with Product Management to define long-term strategy and identify market opportunities.
• Open-Ended Problem Solving: Navigating organizational ambiguity to identify core challenges and defining "To-Be" states for complex business processes.
• Operations Management: Taking full ownership of business operations workflows. This includes defining SOPs (Standard Operating Procedures), monitoring operational health, and ensuring the "Analyst Ops" function supports objectives efficiently.
• Grooming the Analyst Team: Actively developing the talent pipeline. This involves identifying skill gaps, conducting training sessions, and providing the coaching necessary to elevate junior analysts into senior roles.
• Leadership & Mentorship: Acting as a Lead BA to mentor other Business Analysts, ensuring they meet their professional goals and maintain standard methodologies.

Ideal Candidate Profile

• Mindset: Proactive, consultative, and highly organized with a focus on people development and long-term strategy.
• Skills: Executive storytelling, deck preparation, product strategy, gap analysis, and Agile project management.
• Leadership: Proven experience in operations management, team grooming, and high-stakes presentation.
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Do

1. Customer requirements gathering and engagement

• Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements 
• Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
• Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
• Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
• Understand and communicate the financial and operational impact of any changes
• Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
• Empower the customers through demonstration and presentation of the proposed solution/ prototype
• Maintain relationships with customers to optimize business integration and lead generation
• Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers

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2. Engage with delivery team to ensure right solution is proposed to the customer

 a. Periodic cadence with delivery team to:

• Provide them with customer feedback/ inputs on the proposed solution
• Review the test cases to check 100% coverage of customer requirements
• Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
• Deploy and facilitate new change requests to cater to customer needs and requirements
• Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
• Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate
• Use data modelling practices to analyze the findings and design, develop improvements and changes
• Ensure 100% utilization by studying systems capabilities and understanding business specifications
• Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer

 b. Support Project Manager/ Delivery Team in delivering the solution to the customer

• Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
• Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
• Ensure Customer Satisfaction through quality deliverable on time

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3. Build domain expertise and contribute to knowledge repository

• Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical
• Write whitepapers/ research papers, point of views and share with the consulting community at large
• Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
• Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight

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Deliver