Job Description
Role: Business Analyst
Location: Hyderabad
Shift as per client with 5 days WFO
CRITICAL SKILLS REQUIRED:-
| >> Lead the support team to drive analysis and perform pilot work/audit | |||||||
| >> Lead analysis for the process, focusing on product features and user experience | |||||||
| >> Write detailed PRD for new proposals and get new workflows to improve the existing data | |||||||
| >> Raise / Drive the feature request that will improve or affecting the process | |||||||
| >> Review the policy documentation document and suggest improvements | |||||||
| >> Suggest improvements to our workflow and processes | |||||||
| >> Identify and propose initiatives to increase efficiency |
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PRINCIPAL RESPONSIBLITIES:-
| >> Understand New Age Media’s products, internal tools and processes and leverage those to push automation and increase work efficiency | |||||||
| >> Using data and scientific management techniques to provide solutions to cater to various business needs | |||||||
| >> Process Analysis to Improve Throughput, Quality and Operations and Forecasting | |||||||
| ○ Study the As Is processes and come up with To Be efficient processes. Mapping and Implementation | |||||||
| ○ Predicting resource and volume forecast for different processes | |||||||
| >> Metrics and Scorecards preparation for various evaluations, comparisons | |||||||
| ○ Preparing Scorecards for competing entities ( vendors, admin , processes). Preparing Dashboard and Metrics for Program Managers | |||||||
| ○ User Response Analysis , Performance and Quality Measurement, New Metrics Definition | |||||||
| >> Financial Analysis not limited to Cost Benefit, Price per Quantity , Resource and Overhead costing for various activities | |||||||
| >> Project Management including Planning, coordination, Effort estimation, Reporting and Execution | |||||||
| ○ Coordinating entire project by integrating with different teams | |||||||
| ○ Driving the project and identifying parameters for next steps/enhancements | |||||||
| >> Leveraging multiple teams/products for data enhancement | |||||||
| >> Leading and assisting in special Pilot Projects related to Business and coming up with actionable recommendations | |||||||
| >> Preparing Executive Level Presentations | |||||||
| >> Participation and Analytical Suggestions in increasing user base/participation for Map products |
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2. Engage with delivery team to ensure right solution is proposed to the customer
a. Periodic cadence with delivery team to:
- Provide them with customer feedback/ inputs on the proposed solution
- Review the test cases to check 100% coverage of customer requirements
- Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
- Deploy and facilitate new change requests to cater to customer needs and requirements
- Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
- Conduct Integration Testing and User Acceptance demoÃÂâÃÂÃÂÃÂÃÂs testing to validate implemented solutions and ensure 100% success rate
- Use data modelling practices to analyze the findings and design, develop improvements and changes
- Ensure 100% utilization by studying systems capabilities and understanding business specifications
- Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
b. Support Project Manager/ Delivery Team in delivering the solution to the customer
- Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
- Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
- Ensure Customer Satisfaction through quality deliverable on time
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3. Build domain expertise and contribute to knowledge repository
- Engage and interact with other BAÃÂâÃÂÃÂÃÂÃÂs to share expertise and increase domain knowledge across the vertical
- Write whitepapers/ research papers, point of views and share with the consulting community at large
- Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
- Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
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Deliver
| No. | Performance Parameter | Measure |
| 1. | Customer Engagement and Delivery Management | PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. |
| 2. | Knowledge Management | No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter |
Experience: 5-8 Years .
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