Role Summary

The Digital Services Operations Specialist will provide specialized operational and governance support across enterprise digital platforms. The role is responsible for ensuring stable, compliant, and well-governed delivery of web infrastructure, digital analytics, privacy compliance, and platform operations in alignment with IT Digital Services standards.

Key Responsibilities͏

1. Web Infrastructure & Delivery

• Support website hosting onboarding and migration activities across platforms and environments.
• Manage domain and DNS lifecycle operations, including provisioning, updates, renewals, and decommissioning.
• Oversee SSL certificate lifecycle management, ensuring timely issuance, renewal, and compliance.
• Configure and troubleshoot Web Application Firewall (WAF) rules to ensure security and performance.
• Perform website onboarding, go‑live readiness checks, and validation, ensuring adherence to operational and security standards.

2. Digital Measurement & Analytics

• Govern and manage Google Analytics (GA4) configurations in line with enterprise measurement standards.
• Implement, configure, and debug Google Tag Manager (GTM) to support accurate data collection.
• Configure and maintain Google Search Console for SEO and site health monitoring.
• Develop and maintain dashboards to track key digital performance metrics.
• Perform measurement validation and data quality checks to ensure accuracy and consistency of analytics data.

3. Privacy & Compliance

• Provide operational support for OneTrust Consent Management Platform (CMP), including configuration and ongoing maintenance.
• Perform cookie classification and support remediation activities to ensure regulatory compliance.
• Conduct Tag Inspector and compliance audits to identify and address non‑compliant tracking technologies.
• Support Data Subject Access Requests (DSARs) by coordinating data discovery, validation, and response activities in accordance with privacy regulations.

4. Platform Governance & Operations

• Maintain and update the Digital Asset Inventory (DAI) to ensure accurate tracking of all digital properties.
• Manage user access and permissions across digital platforms, ensuring proper access controls.
• Handle incident, problem, and service request management through ServiceNow, ensuring SLA adherence.
• Coordinate with internal teams and external vendors for vendor onboarding, access enablement, and operational readiness.
• Support governance activities by ensuring compliance with IT standards, security policies, and operational processes.

Required Skills & Experience͏

• Strong hands-on experience with web infrastructure operations and digital platform governance.
• Working knowledge of:
• Google Analytics (GA4)
• Google Tag Manager
• Google Search Console
• OneTrust (or similar consent management platforms)
• Experience in privacy compliance, cookie management, and audit remediation.
• Familiarity with ServiceNow for incident and request management.
• Understanding of DNS, SSL certificates, and web security concepts (WAF, access controls).
• Experience working in large enterprise or multi-vendor environments.
• Strong documentation, coordination, and stakeholder communication skills.

Preferred Qualifications͏

• Exposure to ITIL-aligned service operations.
• Experience supporting global websites and digital platforms.
• Knowledge of data privacy regulations (GDPR, CCPA, etc.).
• Prior experience in vendor governance and digital service delivery models.

Engagement Model͏

Role will function as part of the IT Digital Services operational team, working closely with internal stakeholders, external vendors, security, compliance, and analytics teams.