About the Role:

Financial Advisers trust us with their clients, so ensuring we provide an incredible level of customer service is key. Delivering an industry leading level of customer service and continually finding innovative solutions to improve our operational efficiency and customer experience whilst proactively and effectively identifying and managing any risks that arise.

As part of the overall Servicing commitment, Investment Services are responsible for investment servicing and administration, which includes Pensions, ISAs, General Investment Accounts and Offshore bonds which are investing in a wide range of collectives and unit trusts.  Supporting adviser firms, clients and other third parties by resolving their queries, building their platform knowledge, and working in close partnership with them to maximise their customer experience and journey.  Processing a variety of customer, adviser and DFM instructions, including taking external calls and responding in a timely and comprehensive manner whilst adhering to company standards and timescales.

Join us as an Investment Services Executive and you’ll experience collaboration with other teams across our business to ensure service excellence, manage queries through to resolution and execute daily processes to achieve our goals. And don’t worry, we’ll provide full training, so you’ll be up to speed in no time.

Key Responsibilities:

• Production of Illustrations and Ex Ante Cost & Charges Documents
• Responsible for investment servicing and administration, which includes Pensions, ISAs, General Investment Accounts and Offshore bonds which are investing in a wide range of collectives and unit trusts
• Supporting adviser firms, clients and other third parties by resolving their queries, building their platform knowledge, and working in close partnership with them to maximise their customer experience and journey
• Processing a variety of customer, adviser and DFM instructions, including taking external calls and responding in a timely and comprehensive manner whilst adhering to company standards and timescales
• Performing daily routines including bulk trade order and settlement transactions, contract note updates
• Prompt identification and remedial action in the event of discrepancies with appropriate escalation where necessary
• Processing regular and periodic fund distributions
• Maintain fund manager and asset records including addition of new fund managers and assets, amendments, and corporate action processing
• Work with 3rd party providers to ensure our data is up to date and accurate
• Process SIPP Reviews, Valuations and MIFID Ex Post Cost & Charges daily
• An active advocate of the customer who seeks to better understand how we serve their needs, leading by your own action and behaviours
• Effective management of workload
• Adherence to all regulatory/legislative requirements and quality standards
• Taking ownership of your own development, and embrace all opportunities to learn and grow

About You:

Skills, Qualifications and Experience

Essential:

• Good attention to detail
• Excellent interpersonal, organisation and communication skills
• Ownership and accountability
• Proactive and driven
• Working knowledge of Excel
• Ability to work well under pressure

Desirable:

• Financial services experience
• Understanding of investments and investment products

Application of Individual Conduct Rules:

Standard of conduct is reasonable under all circumstances relating to: 

• Must act with integrity
• Must act with due skill, care and diligence
• Must be open and cooperative with the FCA and other regulators
• Must pay due regard to the interests of customers and treat them fairly
• Must observe proper standards of market conduct

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