About the Role: ͏

The Reconciliation & Banking Team works to ensure Servaada is adhering to client money protection rules. The team undertake daily reconciliations of client money accounts, oversee funding from the Corporate accounts for shortfalls, and process payments off the platform. Also includes completing checks on bank accounts and uploading payment file

The successful candidate will be key in both delivering team and individual targets within the appointed timescales, and to the highest standards

What you will be doing:͏

• Responsibility for the completion of the core team processes:
  • Supporting the company’s on-going CASS adherence
  • Daily internal and external client money reconciliations & investigation
  • Internal and external custody reconciliations & investigation
  • Regulatory returns & claims
  • Liaison with third parties such as fund managers and banks
  • Nominee and investment manager payment processing
  • Cheque processing and banking
• Achieve departmental service level agreements (SLAs) and key performance indicators (KPIs)
• Demonstrate flexibility during periods of high workload, assisting other services when required
• Support the business software infrastructure with user acceptance testing and disaster recovery cycles
• Achieve and actively maintain your skills and knowledge to adhere to the Training and Competence standards
• Work to continually improve business procedures and processes
• Meet all Financial Conduct Authority regulations, particularly CASS 6, 7 & 8
• Ensure that Treating Customers Fairly (TCF) principles are adhered to, including raising any areas for concern with either Line Manager or Compliance
• Manage risk effectively by informing Line Manager of any incidents, “near misses” or exposures to our risk profile. Comply with all Servaada policies and report any risks concerns to Line Manager
• You will, from time to time, be required to undertake other activities that fall within your capabilities as directed by management

What we're looking for:͏

Essential:

• Good attention to detail
• Excellent interpersonal and communication skills
• Ownership and accountability
• Excellent drive, with ability to work unsupervised and under own initiative
• Ability to work well under pressure and to tight deadlines
• Working knowledge of Excel
• Strong desire to learn and have holistic understanding of a process or issue
• A proactive and innovative approach to problem solving, applying logic and foresight to decision-making

Desirable:

• Investment Operations Certificate (IOC) or equivalent industry recognised qualification
• Financial services experience
• Understanding of investments and investment products
• Reconciliation background
• CASS knowledge, in particular CASS 6 and 7 regulations
• Proven track record in concern for and adherence to regulatory requirements

Application of Individual Conduct Rules:

Standard of conduct is reasonable under all circumstances relating to

• Must act with integrity
• Must act with due skill, care and diligence
• Must be open and cooperative with the FCA and other regulators
• Must pay due regard to the interests of customers and treat them fairly
• Must observe proper standards of market conduct