Job Description
Job Title:  ADMINISTRATOR L1
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  5/26/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

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  • •Proficiency in English (written & spoken).

    •Dealing with incoming calls in a professional, courteous manner over the phone and via email

    •Determining the best solution based on the issue and details provided by customers

    •Taking ownership of tickets and managing them in a logical and methodical manner

    •Highlight/communicate the Major/scheduled service outage related information to relevant stakeholders & responsible for doing a follow up with L2 support team un l closer.

    •Identify and escalate repetitive issues or services risks to the service management teams

    •For the Service-desk standpoint, ensure end to end response/workflow of all incident & service requests.

    •Provide accurate information on IT products or services. Identify and suggest possible improvements on procedures.

    •Coordination with respective Global IT stakeholders and do follow up on the ticket till closure.

    •Motivate and encourage the teammates through positive communication and feedback.

    •Diagnosing and resolving issues to the customers satisfaction and sharing knowledge with the team.

    •Updates and reports on project performance : daily and monthly reports.

    •Ensure compliance to Client requirements and adhere to Customer Policies & Procedures.   

    •Regular data analysis and reporting as per client's requirement.

     

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Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

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Mandatory Skills: Desktop Support .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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