Job Description
Job Title:  ADMINISTRATOR L3(CONTRACT)
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  3/5/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Location :- PAN india 

EXP :- 5+ years

Rate :- 130K/M

Intune Apps packaging and Administrator :-

Intune App Packaging:

  • Support Windows Autopilot provisioning and Zero-touch deployment.
  • Package and deploy enterprise application into format suitable for Microsoft Intune and SCCM (e.g. Win32 Apps, .Intune Win, MSI, MSIX, App-V, Line of Business Apps)
  • Prepare, configure, and manage application deployments for both Intune (Win32 Apps, LOB Apps) and SCCM (Apps / Pkgs)
  • Create and maintain detection methods, requirement rules, dependencies and supersedence logic to ensure reliable application deployment
  • Troubleshoot and resolve application deployment and installation failures in both Intune and SCCM Environments
  • Develop, Optimize and maintain installation, uninstallation and configuration scripts using PowerShell App Deployment Toolkit (PSADT), including handling pre & post installation
  • Having a knowledge in packaging tools such as Admin Studio, install shield to build the packages
  • Re-package and convert legacy sccm packages into modern Intune Win32 Format as per best practices

Intune Admin :

  • Administer Microsoft Intune for device enrolment, configuration, compliance, and lifecycle management.
  • Create and maintain Device Compliance Policies, Configuration Profiles, and Endpoint Security Policies.
  • Deploy and manage applications, Windows update rings, and feature updates through Intune.
  • Support Windows Autopilot provisioning and zero‑touch deployment.
  • Monitor device health, compliance posture, and security baselines.
  • Troubleshoot Intune-related issues for Windows, macOS, iOS, and Android endpoints.
  • Work with Azure AD for device identity, Conditional Access, and role-based access control (RBAC).
  • Maintain detailed documentation and reporting for configuration, compliance, and operational process

 

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Do

  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined     by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

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Mandatory Skills: MS System Center Configuration Manager .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.