Job Description
Job Title:  ADMINISTRATOR L3(CONTRACT)
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  5/26/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

only bangalore ;WO Rate :max 200k 

ServiceNow Developer – ITSM & ITOM (Discovery, CMDB, Service Mapping)

Role Summary

  • We are seeking a highly skilled ServiceNow Developer with strong expertise in ITSM and ITOM modules including Discovery, CMDB, and Service Mapping.
  • The role involves designing and implementing end-to-end service management and operations solutions, ensuring visibility, reliability, and automation across enterprise IT infrastructure.
  • The candidate will play a key role in CMDB governance, service mapping, and integration of monitoring tools for proactive operations.

Key Responsibilities

  • Design and develop ITSM modules (Incident, Problem, Change, Request, Service Catalog)
  • Implement and manage ITOM modules including Discovery, CMDB, and Service Mapping
  • Configure and maintain Discovery schedules, probes, sensors, and patterns
  • Develop and maintain CMDB data model, relationships, and governance policies
  • Implement Service Mapping (top-down and tag-based approaches)
  • Integrate monitoring/event tools with ServiceNow (Event Management)
  • Develop automation using Flow Designer and IntegrationHub
  • Customize workflows, UI policies, and business rules
  • Perform data reconciliation and CMDB health improvements
  • Support testing, upgrades, and production issues
  • Collaborate with architects, stakeholders, and infrastructure teams

Required Skills & Qualifications

  • Strong experience in ITSM development
  • Hands-on expertise in ITOM (Discovery, CMDB, Service Mapping)
  • Strong understanding of CMDB data model and CSDM framework
  • Experience in configuring probes, sensors, and discovery patterns
  • Proficiency in JavaScript, Glide APIs, Flow Designer
  • Experience with REST/SOAP integrations and MID Server
  • Knowledge of ITIL processes and service lifecycle

Preferred Skills

  • Experience with Event Management and AIOps
  • Exposure to cloud discovery (AWS, Azure, GCP)
  • Knowledge of Performance Analytics and dashboards
  • DevOps and CI/CD integration experience
  • Understanding of infrastructure monitoring tools (Dynatrace, SolarWinds, etc.)

Certifications

  • ServiceNow Certified System Administrator (CSA) – Mandatory
  • Certified Implementation Specialist – ITSM – Preferred
  • Certified Implementation Specialist – ITOM – Mandatory
  • ServiceNow Certified Application Developer (CAD) – Good to have

Prerequisites

  • Bachelor’s degree in Computer Science / IT or related field
  • 5–8 years of ServiceNow development experience
  • Minimum 3+ years of ITOM (Discovery/CMDB/Service Mapping) experience
  • Strong understanding of enterprise IT infrastructure
  • Experience working in Agile environments

Soft Skills

  • Strong analytical and troubleshooting skills
  • Excellent communication and stakeholder management
  • Ability to work in cross-functional teams
  • Proactive and solution-oriented mindset

 

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Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

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Mandatory Skills: ServiceNow ITOM Service Mapping .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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