Job Description
Job Title:  Administrator - L3
Req Id:  91196
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  8/25/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

CBR-120K INR

Location: Bangalore/Pune

Experience: 5+ years

Job Description:

We are seeking a highly skilled Wireless LAN Engineer to join our team. The ideal candidate will have extensive experience in implementing and configuring Catalyst 9800 Wireless Controllers, conducting RF studies, and designing wireless networks. Strong migration experience, particularly transitioning from Aruba to Cisco or AirOS to Catalyst, is essential. Familiarity with DNAC, SDA, and Meraki is a plus.

 

Key Responsibilities:

- Implement and configure Catalyst 9800 Wireless Controllers.

- Conduct RF studies and design wireless networks.

- Migrate wireless networks from Aruba to Cisco or AirOS to Catalyst.

- Communicate complex technical concepts clearly to both technical and non-technical audiences.

- Collaborate with other engineers and demonstrate teamwork.

- Take ownership and accountability for projects, from start to finish.

- Learn and adapt to new technologies and changing network environments.

- Explain wireless fundamentals, including differences between 2.4, 5, and 6 GHz Wi-Fi bands, and prioritize their use in enterprise deployments.

- Discuss 802.11r, 802.11k, and 802.11v enhancements for wireless client roaming.

- Conduct wireless site surveys (predictive, passive, active) and validate data for high-density enterprise deployments.

- Demonstrate familiarity with the Cisco Wireless Portfolio, particularly the Catalyst 9800 WLC.

- Share wireless migration experience, including third-party to Cisco or Cisco to Cisco migrations.

- Create complete network designs for Wireless Enterprise setups and manage customer expectations.

- Troubleshoot real-time wireless network issues.

- Integrate wireless into Cisco Software-Defined Access (SDA) fabric and identify common pitfalls.

- Develop and use automation scripts for configuring and verifying wireless networks.

 

Qualifications:

- Hands-on experience with Catalyst 9800 Wireless Controllers.

- Strong migration experience from Aruba to Cisco or AirOS to Catalyst.

- Familiarity with DNAC, SDA, and Meraki (preferred).

- Excellent communication and collaboration skills.

- Strong problem-solving and troubleshooting abilities.

- Ability to learn and adapt to new technologies.

- Experience with wireless site surveys and high-density enterprise deployments.

- Familiarity with Cisco Wireless Portfolio and wireless migration experience.

- Design and consulting experience for Wireless Enterprise setups.

- Experience with SDA wireless integration and automation scripts.

 

͏

Do

  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined     by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

͏

Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

͏

͏
Mandatory Skills: CISCO Wireless Admin .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.