Job Description
Job Title:  Administrator L3
Req Id:  109247
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  11/11/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

CONT JC : 109247 Location: BLR - 6+yrs B2 - 120K

Key Responsibilities:Network Specialist + Hardware (Network + Hardware)Server and Infrastructure Management· Dell PowerEdge/x86 Server Hardwareo Physical deployment, iDRAC remote management, firmware updateso Hardware troubleshooting and lifecycle management (RAID, PSU, fans, etc.)· Data Center Rack/Network Managemento Network cabling, switch configuration for server connectivity (VLANs, MTU, LACP/VLT)o Understanding ToR (Top-of-Rack) switches, OOB managementSecurity and Compliance· System and Endpoint Securityo OS hardening (CIS/NIST security benchmarks), disk encryption (BitLocker, LUKS)o Patch management, vulnerability scanning/remediation· Identity and Access Controlo RBAC in virtualization, AD/LDAP privileges, multifactor authentication (MFA)—especially for privileged access· Network Securityo VLAN/firewall configuration (north-south, east-west traffic), VPN, TLS/SSL managemento Segmentation of management, VM, and storage networks· Regulatory Complianceo Understanding regulatory needs (PCI-DSS, GDPR, SOX, etc.) as applicable for CIBo Audit logging and reporting (maintain operational logs, change logs)

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Do

  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined     by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

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Mandatory Skills: Datacenter - Wintel Stack .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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