Job Description
Job Title:  Administrator - L3
Req Id:  89016
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  8/21/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose :Linux 

Technical Tasks

  • Handle known issues using the Linux support scripts provided by Linux team.
  • Align all Linux clients with network and security rules.
  • Troubleshoot and fix client incidents
  • Work with local IT to resolve connection problems to the WinMagic server.
  • Be familiar with image content and how to fix known issues.
  • Use the automation scripts to run updates manually.
  • Closely collaborate with the Linux expert team at SAP.

 

Process Expectations

  • Follow agreed processes and procedures for ticket resolution.
  • Have a pro-active approach to identify, co-ordinate and resolve tickets
  • Be a team player and interact/help team members/cross functional teams to achieve faster issue resolution
  • Follow/improve SLA resolution timings.
  • Adhere to incident, problem and change management processes.
  • Participate in team meetings as per the agreed governance model.
  • Engage SAP CTW experts, if required as per service catalog RACI. Work to reduce the ticket assignment to Experts group
  • Participate and contribute in continual service initiatives/improvements.
  • Assist operation line manager in meeting program objectives.
  • Contribute to create and update the knowledge articles. Update documents and share them with the operation line manager for review and approval.
  • Keep updated on new technologies and request training if needed.
  • Communicate with identified users appropriately via all approved media.
  • Adhere to shift timings and complete the assigned tasks
  • Hand-off pending issues/tasks to in-coming shift with all details, as per the defined process
  • Act as a backup resource, as/when needed 

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • University degree or equivalent work experience
  • Required:
    • Good knowledge of fixing known issues
    • Good knowledge of Linux client configurations.
    • Practical knowledge of Linux clients.
  • Open to work in 16/5 support shifts and on-call during off-business hours
  • Willingness to learn new skills and technologies.
  • Ability to make quick decisions, assume leadership without supervision, able to assume a role of authority as necessary.
  • Ability to think independently and have ability to find solutions to complex issues from different sources
  • A keen eye for detail and a result driven approach
  • Effective analysis: Ability to listen, analyze and summarize.  
  • Ability to work in stressful situations. Conflict management skills is a plus.
  • Customer and team-work oriented.
  • Outstanding communication skills. Excellent English written and oral communication skills

 

WORK EXPERIENCE

  • More than 3 years of experience with LINUX operating systems.
  • Experience in working in a large organization with globally distributed personnel, functions and operations.
  • Software industry experience strongly preferred.

 

LOCATION

Bangalore, SRJ Park, India

 

EXPECTED TRAVEL

Travel up to 10 days a year if required, but not compulsory

 

 

 

 

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Do

  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined     by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

͏

Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

͏

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Mandatory Skills: Desktop Support .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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