Job Description
Job Title:  Administrator - L3
Req Id:  84454
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  7/23/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

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  • Have experience in de-customization of the ServiceNow catalog items ensuring they are brought back to Out Of The Box(OOTB) standards
  • Utilize catalog builder to create and manage service catalog items
  • Design and implement workflows using flow designer
  • Develop and maintain decision tables to support automated decision making process
  • Experience with ServiceNow Integration Hub, REST/SOAP webservices and APIs
  • Knowledge of data migration and transformation within ServiceNow
  • Perform thorough testing and validation of catalog items and workflows
  • Provide training and support to end-users and other team members if needed
  • ServiceNow CSA certification is minimum and ServiceNow CAD is a plus

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Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

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Mandatory Skills: ServiceNow - SaaS .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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