Job Description
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
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Key Responsibilities Analyst will work on a wide range of projects and assignments. Responsibilities will include, but are not limited to:
- Prepare and deliver comprehensive reports on global real estate portfolio performance, identifying trends, risks, and opportunities.
- Develop and maintain interactive dashboards using Sigma and Snowflake to track, analyze, and visualize key performance indicators.
- Perform ETL (Extract, Transform, Load) operations to integrate financial and static real estate portfolio data into reporting systems, ensuring accuracy and consistency.
- Utilize SQL and advanced Excel to streamline reporting workflows, validate large datasets, and uncover actionable insights.
- Work closely with Portfolio Management, Asset Management, and Finance teams to standardize data processes and reporting frameworks.
- Apply analytical tools and techniques to enhance data visualization, improve accuracy, and increase operational efficiency.
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Key Responsibilities Analyst will work on a wide range of projects and assignments. Responsibilities will include, but are not limited to:
- Prepare and deliver comprehensive reports on global real estate portfolio performance, identifying trends, risks, and opportunities.
- Develop and maintain interactive dashboards using Sigma and Snowflake to track, analyze, and visualize key performance indicators.
- Perform ETL (Extract, Transform, Load) operations to integrate financial and static real estate portfolio data into reporting systems, ensuring accuracy and consistency.
- Utilize SQL and advanced Excel to streamline reporting workflows, validate large datasets, and uncover actionable insights.
- Work closely with Portfolio Management, Asset Management, and Finance teams to standardize data processes and reporting frameworks.
- Apply analytical tools and techniques to enhance data visualization, improve accuracy, and increase operational efficiency.
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Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
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Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
Experience: 1-3 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.