Job Description

The position will be focused on partnership with U.K. and NY stakeholders to primarily perform periodic portfolio and asset level data analysis and reporting to both internal and external stakeholders. The new hire is expected to spend time on iLevel and MDM dependent processes and optimizing existing systems/template setup to create consistent and efficient reporting for Europe region. The key responsibilities are as follows:

Key Responsibilities include but are not limited to:

• Product and Investment Knowledge: Become proficient in Client BREDS Business funds and investments
• Portfolio Insights: Source, summarize, and disseminate real-time information across the global portfolio; work in partnership with other BREDS colleagues and teams (Asset Management, Securities Ops, Revantage, Brio)
• Valuation Reporting: Work on ad hoc requests, strategy support, and quarterly reporting of the operating and valuation data of the assets in the alternative fund's portfolio to stakeholders
• Investor Reporting: Populate and update investor and insurance SMA reports on periodic basis and assist stakeholders in producing publishing material and supplementals
• Special Projects: Participation in and execution of global ad hoc projects relating to portfolio information, insurance client governance and strategy / positioning of the BREDS business

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Essential Skills & Experience:

• Master’s degree – Major in Finance from a reputed university
• Understanding of Real Estate / Private Equity business
• Exceptional quantitative aptitude and skill set with a mastery of Microsoft Office applications
• Ability to manage multiple priorities in a fast paced, fluid environment
• Previous background with asset management or portfolio management preferable
• Knowledge of advanced excel is must
• Ability to work in a dynamic environment with proactive approach
• Acute focus on attention to detail, accuracy, and data validation
• Effective communication skills (listening, verbal, and written)
• Excellent interpersonal and teamwork skills
• Sound judgment and discretion
• Ability to contribute towards a good and healthy work environment
• CFA/CAIA designation a plus

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• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features 
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver