Appian Developer / Lead.
Role Purpose
1) 7+ yrs of Appian experience
2) Appian L2 / L3 certified
3) Experience in enterprise-level solution architecture and systems integration
4) Strong leadership abilities and the ability to lead Appian projects and teams
͏
- Handle technical escalations through effective diagnosis and troubleshooting of client queries
-
͏
- Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
͏
Deliver
No | Performance Parameter | Measure |
1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
2 | Team Management | Productivity, efficiency, absenteeism |
3 | Capability development | Triages completed, Technical Test performance |
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.