Job Description
Job Title:  Axway Product Lead
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  1/11/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Axway Product Lead

  • Proficient with MFT.
  • Experience of performing Axway Secure Transport application upgrade, enhancements - when needed to address vulnerabilities or to implement a monitoring solution
  • Programming languages: Proficiency in scripting languages shell scripting, Python, and potentially others depending on the tech stack
  • CI/CD tools: Expertise in tools like Jenkins, GHA and experience in revamping Jenkins jobs & pipelines to GHA workflows.
  • Cloud computing platforms: In-depth knowledge of AWS, Azure
  • Must be able to review the technical project initiation (Discovery) scope (i.e requirements, stories, assumptions, key decisions & dependencies) and raise queries if any and then play back to the team

Must be able to actively participate in the technical elaboration sessions and be ready to commence actual development (with support of Integration Technical Lead, Integration Architect and Integration Practice Lead as required)

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  • Handle technical escalations through effective diagnosis and troubleshooting of client queries
    • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements 
    • If unable to resolve the issues, timely escalate the issues to TA & SES
    • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
    • Troubleshoot all client queries in a user-friendly, courteous and professional manner
    • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
    • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
    • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s

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Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
2 Team Management Productivity, efficiency, absenteeism
3 Capability development Triages completed, Technical Test performance

 
Mandatory Skills: Axway Product .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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