Job Description

The ROLE is responsible for end-to-end business analysis and requirements management across aviation modules, particularly Crew Management Systems (CMS). This role ensures functional clarity, process optimization, and alignment between business and technology teams, acting as the primary liaison for requirements gathering, documentation, and validation. 

Key Responsibilities

•                Requirements Gathering & Analysis

o        Engage with stakeholders to elicit business needs for CMS and aviation workflows (crew scheduling, flight ops, safety).

o        Conduct workshops, interviews, and process mapping for crew operations. [

•                Documentation & Standards

o        Prepare BRDs, FSDs, user stories, and acceptance criteria aligned with Agile practices.

o        Maintain traceability matrices and ensure compliance with aviation standards (FAA/EASA

•                Stakeholder Management

o        Collaborate with product owners, architects, and delivery teams for scope clarity.

o        Manage change requests and perform impact analysis. 

•                Quality Assurance

o        Support UAT planning and execution; validate deliverables against requirements

•                Leadership

o        Mentor junior BAs; enforce documentation standards across CMS modules

Skills Required

Core BA Skills

•                Strong experience in requirements elicitation, gap analysis, and process modeling.

•                Expertise in BRD/FSD creation, user stories, and acceptance criteria.

•                Proficiency in tools like Jira, Confluence, MS Visio, and Azure ADO. Domain Knowledge

•                Deep understanding of aviation operations: Crew Scheduling, Flight Ops, Safety.

•                Familiarity with Crew Management Systems (CMS) and airline industry standards.

•                Knowledge of regulatory compliance (FAA/EASA) and crew legality rules

Technical Awareness

•                Basic knowledge of cloud-native platforms, API integrations, and microservices.

•                Understanding of REST APIs, Swagger/OpenAPI, and enterprise data models. 

Leadership & Behavioral

•                Excellent communication and stakeholder engagement skills.

•                Ability to lead BA teams and enforce documentation standards.

•                Strong analytical and problem-solving mindset. Preferred Certifications

•                CBAP or PMI-PBA for business analysis.

•                SAFe® Agilist for scaled agile delivery.

•                Airline domain certifications (IATA or equivalent). 

Performance Indicators

•                Accuracy and completeness of requirements documentation.

•                Reduced change requests and scope creep.

•                Stakeholder satisfaction and UAT success rate.

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Do

1. Customer requirements gathering and engagement

• Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements 
• Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
• Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
• Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
• Understand and communicate the financial and operational impact of any changes
• Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
• Empower the customers through demonstration and presentation of the proposed solution/ prototype
• Maintain relationships with customers to optimize business integration and lead generation
• Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers

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2. Engage with delivery team to ensure right solution is proposed to the customer

 a. Periodic cadence with delivery team to:

• Provide them with customer feedback/ inputs on the proposed solution
• Review the test cases to check 100% coverage of customer requirements
• Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
• Deploy and facilitate new change requests to cater to customer needs and requirements
• Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
• Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate
• Use data modelling practices to analyze the findings and design, develop improvements and changes
• Ensure 100% utilization by studying systems capabilities and understanding business specifications
• Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer

 b. Support Project Manager/ Delivery Team in delivering the solution to the customer

• Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
• Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
• Ensure Customer Satisfaction through quality deliverable on time

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3. Build domain expertise and contribute to knowledge repository

• Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical
• Write whitepapers/ research papers, point of views and share with the consulting community at large
• Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
• Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight

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Deliver