Job Description
Position: Business Analyst
Wipro Band: B2
Voice/ Non-Voice: Non-Voice
Shift: 24*7
Qualification: Graduate/PG (BE / B Tech/ MBA/ B.Stat from a Premier Institute)
Experience: 2 years in content moderation minimum and overall experience more than 5 years
Experience Breakup: Preferably Trust & Safety/ Content Moderation experience
Essential Hiring Skills:
Accuracy & Attention to Detail: Strong track record of high accuracy.
Analytical Prowess: Ability to analyze data, identify trends, and conduct thorough root cause analysis.
Technical Proficiency: Expertise in data analysis tools and techniques.
Six Sigma & Lean Knowledge: Understanding and application of Six Sigma and Lean principles.
Communication Skills: Excellent verbal and written communication.
Problem-Solving Skills: Ability to identify issues, propose solutions, and drive improvements.
Collaboration: Experience with cross-functional teams and external vendors.
Proactive Approach: Proactive in identifying areas for improvement.
Good to have Hiring Skills:
Program management & change management
Problem solving tools/ analytical skills
Excellent communication / interpersonal, facilitation skills
High energy level, confident, assertive and team player
Trainable Skills:
Review and conduct audits on client content moderation tools
Responsibilities:
The candidate will be responsible for conducting audits of the reviews don’t by the agents, qa, FTE or the machine.
Conduct RCCA, Corrective and preventive actions for the errors, Conduct training slides, give coaching and feedback.
Identify opportunities for improving tools and processes
Languages: English (Read/Write/Speak)
Nationality: Indian Native
Delivery Location: Bangalore
Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.