Job Description
Job Title:  CISCO Wireless Admin
Req Id:  91195
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  8/26/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

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Do

  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined     by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

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Key Responsibilities:

- Implement and configure Catalyst 9800 Wireless Controllers.

- Conduct RF studies and design wireless networks.

- Migrate wireless networks from Aruba to Cisco or AirOS to Catalyst.

- Communicate complex technical concepts clearly to both technical and non-technical audiences.

- Collaborate with other engineers and demonstrate teamwork.

- Take ownership and accountability for projects, from start to finish.

- Learn and adapt to new technologies and changing network environments.

- Explain wireless fundamentals, including differences between 2.4, 5, and 6 GHz Wi-Fi bands, and prioritize their use in enterprise deployments.

- Discuss 802.11r, 802.11k, and 802.11v enhancements for wireless client roaming.

- Conduct wireless site surveys (predictive, passive, active) and validate data for high-density enterprise deployments.

- Demonstrate familiarity with the Cisco Wireless Portfolio, particularly the Catalyst 9800 WLC.

- Share wireless migration experience, including third-party to Cisco or Cisco to Cisco migrations.

 

 

Qualifications:

- Hands-on experience with Catalyst 9800 Wireless Controllers.

- Strong migration experience from Aruba to Cisco or AirOS to Catalyst.

- Familiarity with DNAC, SDA, and Meraki (preferred).

- Excellent communication and collaboration skills.

- Strong problem-solving and troubleshooting abilities.

- Ability to learn and adapt to new technologies.

- Experience with wireless site surveys and high-density enterprise deployments.

 

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Mandatory Skills: CISCO Wireless Admin .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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