Job Description

Role Overview

As a Solution Architect L1 at Wipro Technologies within the TS - Enterprise Applications group, you will be instrumental in designing and implementing advanced CRM solutions that drive client success and operational excellence. This role demands a deep understanding of Microsoft Dynamics 365 environments, where you will architect scalable and innovative systems tailored to complex business needs across various industry verticals.

You will collaborate closely with cross-functional teams including project managers, developers, and business stakeholders to ensure architectural solutions align with strategic goals and industry best practices. Your expertise will enable seamless integration, customization, and configuration of CRM platforms, ensuring optimal performance and user satisfaction throughout the project lifecycle.

In addition to technical leadership, this role offers opportunities to mentor junior architects and developers, foster knowledge sharing, and contribute to thought leadership within the organization. You will actively participate in shaping Wipro's architecture community by developing proof of concepts, sharing insights at forums, and engaging with clients to translate business challenges into effective technology solutions.

Joining this role means embracing the future of digital transformation with a partner that values innovation, learning agility, and continuous improvement. You will be part of a dynamic environment that encourages strategic thinking, collaboration, and professional growth to empower you in delivering impactful results.

Key Responsibilities:

• Lead the design and architecture of comprehensive CRM solutions using Microsoft Dynamics 365, ensuring alignment with client business goals.
• Drive customization and configuration efforts, implementing scalable features for enterprise clients.
• Collaborate with delivery teams to oversee the architecture lifecycle from requirements analysis through to deployment and post-launch support.
• Ensure adherence to industry standards, security protocols, and compliance requirements within CRM implementations.
• Provide mentorship and technical guidance to peers and junior resources to uplift team capabilities.
• Develop innovative proofs of concept to explore new capabilities and enhance solution offerings.
• Engage with clients and internal stakeholders to advise on best practices and emerging technologies in the CRM space.
• Contribute to maintaining Wipro's reputation as a leader in digital transformation and enterprise applications architecture.

͏

Candidate Profile & Competencies

We seek an experienced Solution Architect with a strong background in Microsoft Dynamics 365 customization and configuration, possessing 8-10 years of relevant industry experience. The ideal candidate thrives in client-centric environments and demonstrates a passion for delivering results with operational excellence.

Core Competencies Include:

• Client Centricity: Understand and anticipate client needs to architect solutions that drive tangible business value.
• Passion for Results: Demonstrate commitment to achieving project goals with quality and efficiency.
• Execution Excellence: Manage technical deliverables with precision, ensuring on-time, on-budget project completion.
• Collaborative Working: Foster open communication and teamwork across diverse groups and locations.
• Learning Agility: Continuously update technical knowledge and adapt quickly to evolving technologies and client requirements.
• Problem Solving & Decision Making: Analyze complex challenges and make informed architectural decisions that balance technical feasibility with business priorities.
• Effective Communication: Convey sophisticated technical concepts clearly to both technical and non-technical stakeholders.
• Respectful and Responsive: Engage with colleagues and clients with respect, empathy, and timely responsiveness.
• Demonstrating Stewardship: Take ownership of architectural integrity and long-term project success.
• Building Trust: Develop strong relationships based on reliability, transparency, and professionalism.

Mandatory Skills:

• Expertise in Microsoft Dynamics 365 Customization and Configuration is essential.

Experience: 8-10 years of demonstrated success in CRM solution architecture and delivery within enterprise settings.

About Wipro Technologies:

At Wipro Technologies, we are dedicated to building a modern, agile organization driving end-to-end digital transformation with bold ambitions. We empower our people to reinvent themselves, their careers, and their skills — fostering a culture of continuous learning and innovation. Join us and become part of a purpose-driven business that encourages you to design your own reinvention and make impactful contributions in a changing world.