Job Description
Job Title:  Change mgmt L2 support required @ Wipro with immediate/ early joining at Bengaluru/ Pune
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  6/11/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

  • Manage and oversee critical, high-impact changes to ensure minimal risk and disruption to business operations.
  • Identify and assess high-risk changes scheduled throughout weekdays, with a focus on potential impact and mitigation readiness.
  • Review and validate change requests to ensure compliance with ITSM Change Management standards, including accurate classification, required approvals, and adherence to defined lead times.
  • Proactively review daily change activities, focusing on high-risk, major event, and focused risk group changes to maintain operational stability.
  • Support Change Advisory Board (CAB) processes by preparing change summaries, capturing meeting notes, and communicating outcomes to stakeholders.
  • Present scheduled weekend changes to senior management, ensuring visibility and awareness during periods of reduced resource availability.
  • Drive CAB readiness by identifying and addressing compliance gaps ahead of review cycles.
  • Coordinate with implementation teams to onboard them on change processes, including weekend monitoring protocols and expectations.
  • Lead resource coordination during change implementation to ensure timely closure and prevent out-of-window deviations.
  • Provide regular status updates (e.g., every 4 hours) to technology partners during active change windows and major implementations.
  • Track and manage change deviations by creating problem tasks for failed or defaulted changes and ensuring follow-up actions.
  • Perform high-level Post Implementation Reviews (PIR) for changes closed with unsuccessful or non-standard outcomes.
  • Drive continuous improvement of change management processes, documentation, and governance practices.
  • Develop and maintain Standard and Normal Change templates to improve efficiency, consistency, and quality of submissions.
  • Provide clear, practical guidance to stakeholders to enhance process understanding and adoption of change management best practices.

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KEY SKILLS AND COMPETENCIES
•    8-10 years of ITSM experience in Change and other processes
•    ITIL V3 / 2011 Foundation or Intermediate certification
•    Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors
•    Effective Communication skills 
 

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Mandatory Skills: ITIL Change Mgmt .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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