Job Description
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Shift Time : Regular Shift. ( 8AM to 5:30 PM)
Support Engineer
SailPoint L2,L3 support roles involve tackling the most intricate issues within the Identity and Access Management (IAM) domain, particularly concerning SailPoint IdentityIQ. Deep understanding of SailPoint's functionality, including its integrations with systems such as Active Directory, LDAP, and various applications. Should take responsibility for resolving escalated technical problems, conducting root cause analysis, and collaborating with development and engineering teams for the fixes and enhancements.
Key Responsibilities
- Advanced troubleshooting and issue resolution.
- In-depth root cause analysis.
- Collaborating with development teams.
- Ensuring system stability.
- Mentoring junior support staff.
Essential Skills
- Experience in SailPoint IdentityIQ
- Proficiency in languages such as Java, JavaScript, and SQL.
- Strong analytical and problem-solving skills.
- Effective communication and collaboration skills.
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Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.