Job Description
Key Responsibilies:
- Lead end-to-end EUC operations and engineering, including endpoint provisioning, configuration, patching, software distribution, device compliance, lifecycle management, and decommissioning.
- Own Microsoft Intune and/or Microsoft Configuration Manager (SCCM/MECM) administration, including policies, profiles, application packaging, deployment rings, Autopilot, inventory, reporting, and delegated administration.
- Provide technical leadership for Windows 10/11, macOS, iOS, Android, Microsoft 365 Apps, Active Directory, Entra ID, Group Policy, Conditional Access, certificates, and endpoint security controls.
- Lead complex incident resolution, major incident support, problem management, root-cause analysis, corrective actions, and service restoration for high-impact EUC issues.
- Plan and execute platform upgrades, migrations, image updates, security hardening, technology refreshes, and modern-management initiatives with clear implementation and rollback plans.
- Guide VDI and remote-access services such as Azure Virtual Desktop, Windows 365, Citrix, or VMware Horizon, including image, profile, capacity, access, and user-experience troubleshooting.
- Drive automation using PowerShell and platform APIs to reduce manual effort, improve compliance, accelerate provisioning, and strengthen reporting accuracy.
- Mentor L1/L2 engineers, set operational priorities, review technical work, and improve team capability through runbooks, knowledge articles, coaching, and shift-left practices.
- Manage vendors and cross-functional stakeholders, track service commitments, coordinate escalations, and communicate technical risk and progress to technical and business audiences.
- Maintain service documentation, architecture diagrams, CMDB data, SOPs, audit evidence, and operational readiness for new or changed services.
Mandatory Skills: Software Distribution and Patch Mgmt .
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.