Job Description
Job Title:  Executive - HR OPERATIONS
City:  Bengaluru, Kochi
State/Province:  Karnataka, Kerala
Posting Start Date:  8/31/26

  • Operational Delivery

    • Ensure adherence to SLA timelines in responding to emails, employee queries, and helpline tickets, maintaining high CSAT.
    • Handle issuance of various employee-related letters within defined timelines.
    • Cater to daily operational tasks and ad-hoc requirements with agility and accuracy.
    Deputation Lifecycle Management:

Manage end-to-end Onsite Transfer , Extension , Payroll extension  lifecycle ensuring timely, compliant letter issuance.

  • Generate Onsite Transfer , Extension , Payroll extension  letters using automated/manual workflows with correct templates and country compliance.
  • Perform data and compliance validation (employee, compensation, assignment details).
  • Ensure adherence to immigration, tax, and company policies.
  • Collaborate with cross-functional teams (C&B, HR, Payroll, Immigration, Travel, PMs).
  • Maintain high data accuracy across systems.

 Support audit closures with complete, audit-ready documentation.

  • Drive automation and process improvements to enhance efficiency.
  •  Standardize processes to reduce effort, cost, and errors.
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Job Description: 

Job Description

How to read: 

The job description below should be read in conjunction with the purpose of the job family. 

Job Title: Executive – Job Family 

<Insert Job Family definition here> 

Job Purpose: The purpose of the role is timely completion of tasks allocated to them with quality. 

The role involves fulfilling assigned responsibilities on time to adhere to project timelines, having control over overdue tasks to minimize delays, and promptly addressing critical demands to maintain operational excellence.  

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Job Duties and Responsibilities: 

  1. Assist with tasks and operations following defined procedures and guidelines. 
  2. Perform tasks given with clear instructions ensuring accuracy  
  3. Support the team by preparing documentation, reports, or presentations, ensuring they meet quality standards.  
  4. Share weekly updates & publish reports as required by the team  
  5. Resolve issues within own area of work or escalate to their manager  
  6. Collaborate with team members to ensure tasks are completed on time. 
  7. Participate in training opportunities to build understanding of processes, tools, and methodologies used by the team. 
  8. Utilize basic technical or professional skills to perform team projects or tasks. 

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Operational Delivery

  • Ensure adherence to SLA timelines in responding to emails, employee queries, and helpline tickets, maintaining high CSAT.
  • Handle issuance of various employee-related letters within defined timelines.
  • Cater to daily operational tasks and ad-hoc requirements with agility and accuracy.

  • Required Skills & Qualifications

    • Minimum 2–3 years of experience in the current band
    • Performance Rating: Minimum HVC – MR in the latest performance cycle
    • Educational Qualification: Full-time MBA in Human Resources

    • Preferred Skills

      • Strong verbal and written communication skills with a customer-centric approach
      • Good interpersonal skills with a focus on employee experience and service excellence
      • Proficiency in MS Excel (VLOOKUP, HLOOKUP, Pivot Tables, IF formulas, Macros)
      • Basic knowledge of SAP / SuccessFactors / DOT tools
      • Strong analytical skills to validate multiple scenarios and ensure data accuracy
      • Ability to maintain meticulous documentation and records
      • Proven ability to work in a fast-paced, dynamic environment with effective time management

      • Key Success Indicators

        • Timely deputation letter issuance aligned with SLAs
        • Zero compliance gaps and audit readiness
        • Improved process efficiency through automation and standardization
        • High CSAT and stakeholder satisfaction
      •  
Information at a Glance

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