Job Description
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
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Job Discription:
Experience: 7+ Years
- Provide L2/L3 support for both IBM IIB and IBM ACE services hosted on AWS.
- Support and maintain IBM MQ infrastructure, including troubleshooting and performance tuning.
- Lead or assist in the migration of IBM MQ to AWS EKS, leveraging Stateful Sets for high availability and persistence.
- Handle incidents, perform root cause analysis, and implement code fixes.
- Deploy and configure services across development, test, and production environment
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Required Skills & Experience:
- IBM IIB development and administration
- IBM ACE development and administration
- IBM MQ support and administration
- Experience with MQ migration to AWS EKS using Stateful Sets
- Basic knowledge of DevOps practices
- Basic understanding of AWS Cloud services
- Basic familiarity with Kubernetes and containerized deployments
- Strong troubleshooting, communication, and collaboration skills
- Collaborate with DevOps, cloud, and application teams to streamline deployment pipelines.
- Maintain detailed documentation for operational procedures, configurations, and migration steps
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Deliver
No | Performance Parameter | Measure |
1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
2 | Team Management | Productivity, efficiency, absenteeism |
3 | Capability development | Triages completed, Technical Test performance |
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.