Job Description
Job Title:  ITIL Configuration Manager - 5 to 8 Yrs - Bangalore
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  7/13/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

ITIL Configuration Manager - 5 to 8 Yrs - Bangalore


ITIL Configuration Manager – Job Description

Purpose
The Configuration Manager (Service Asset and Configuration Manager) ensures that all IT assets or Configuration Items (CIs) required to deliver IT services are properly controlled, accurate, and that reliable information about them is accessible when needed. This includes details of asset location, configuration, and relationships between CIs, and maintaining the integrity of the Configuration Management Database (CMDB) and IT asset database.

Key Responsibilities  

  • Policy & Standards: Develop, implement, and maintain Configuration and Asset Management standards, policies, and procedures aligned with ITIL.
  • CMDB Ownership: Manage the CMDB, central libraries, tools, and data integrity; ensure data is current, accurate, and complete.
  • Process Governance: Oversee processes for creating and updating CI relationships (e.g., between services, applications, servers, databases).
  • Asset Control: Ensure compliance with hardware/software contracts, manage license lifecycle, and support vendor audits.
  • Data Quality: Perform regular data quality checks, reconcile discrepancies, and use automation/discovery tools where appropriate.
  • Audits & Compliance: Support scheduled/unscheduled audits, provide evidence, and maintain process documentation.
  • Reporting: Generate reports on configuration status, license consumption, entitlements, warranties, and other IT asset metrics.
  • Training & Support: Coach and train CMDB stakeholders on the configuration and asset management system and its link to Change, Incident, and other IT processes.
  • Continuous Improvement: Monitor KPIs, optimise processes, and integrate with other IT processes (e.g., Change, Release, Problem Management).
  • Additional Responsibility : Should be able to support other ITIL process to work with cross functional team

Skills & Competencies  

  • Strong ITIL knowledge (Configuration, Asset, Change, Incident Management).
  • CMDB platform experience (e.g., ServiceNow, other asset management tools).
  • Data governance and quality frameworks.
  • IT infrastructure, application, and service modelling knowledge.
  • Stakeholder management and communication skills.
  • Analytical, problem-solving, and attention to detail.

 

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Mandatory Skills: ITIL Asset-Config Mgmt .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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