Job Description
Job Title:  ITIL Cross Functional Service Management
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  4/8/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

 

 

 

 

 

Job Description
ITIL Expert Level – Deep understanding of cross-functional ITIL processes and governance.
AI/ML & Predictive Analytics – Advanced application for process optimization and automation.
Automation & AIOps Leadership – Driving automation adoption across multiple ITIL domains.
Service Integration & Governance – Expertise in multi-domain orchestration and compliance.
Leadership & Transformation – Ability to influence, innovate, and lead enterprise-wide initiatives.

Deliverables 
1. AI‑Driven Delivery Governance – Govern multiple initiatives using AI insights for delivery health, risk scoring, and dependency impact analysis.2. Predictive Stakeholder & Risk Management – Leverage AI models to predict stakeholder risks, communication gaps, and delivery impact, enabling proactive interventions.3. Automated Performance & Dependency Management – Deploy automation to monitor cross‑team performance, SLA adherence, and dependency closures.4. Continuous Improvement via Analytics – Use trend analytics and AI insights from past deliveries to drive repeatable improvements and reduce delivery friction.

ITIL Skill Desc
•    8- 10 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Major Incident manager, Problem manager, Change manager, Service Level manager & Asset and Configuration manager.
•    Good documentation and process flow diagramming skills
•    Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
•    Capability to deliver ITIL Process Trainings on ITIL Processes 
•    Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa

Soft Skill Desc
•    Excellent Presentation skills, verbal and written communication skills and facilitation skills
•    Good Analytical and problem-solving capabilities
•    Situation & Client Management 
•    Excellent Team management skills and Inter-personal skills
Certification
ITIL 5 Foundation or ITIL 4 Practice Manager Certification

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KEY SKILLS AND COMPETENCIES
•    8-10 years exp in driving the service operations. 
•    Min 8 year of experience in managing the IM and MIM processes
•    Preferably ITIL Expert, or Min two ITIL Intermediate certified professional
•    Strong analytical, communication, presentation and reporting skills
•    Good leadership, people management and operational skills
•    Should have exposure to ITIL practices.
•    Good written & verbal communication skills
•    Experience in helpdesk environment
•    Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere
•    Ability to work in shift and flexible schedule 
•    Ability to motivate staff 
•    Excellent team skills with ability to listen and contribute to discussions and meetings
•    Building & Maintaining Relationships 
•    End to end ownership for customer satisfaction through levels of support
•    Planning and organization & working well with Virtual Team 
•    Virtual Team Management Skills
•    Relationship Management for services and vendors interface

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Mandatory Skills: ITIL Cross Functional Service Management .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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