Java Technical Lead
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
J͏ava Technical Lead
JD
Exp - 8 to 10 Years
Location - Chennai and Bangalore
- Lead the design and implementation of modules or services within enterprise and microservices‑based applications
- Translate functional and non‑functional requirements into technical designs, working closely with architects and product stakeholders
- Drive end‑to‑end delivery for assigned modules/services, including backend services, APIs, and frontend integration
- Design and implement microservices patterns such as idempotent APIs, Saga, event‑driven workflows, and resilience strategies
- Review and guide the implementation of Spring Boot, Spring Cloud, and security features, ensuring correct usage and consistency
- Participate in defining API contracts, versioning approach, and documentation (Swagger/ OpenAPI) for services owned by the team
- Identify and address performance, scalability, and reliability concerns at the service or module level
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- Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
- If unable to resolve the issues, timely escalate the issues to TA & SES
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customersâ and clientsâ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAâÂÂs
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Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |
Experience: 5-8 Years .
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