Job Description
Job Title:  LEAD ADMINISTRATOR L1(CONTRACT)
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  5/4/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

 

Pan india :Snow Telco, OMT, TSOM, and TMF Expertise)

WO rate :170k

B3:7+YRS RELEVANT

Overview

We are seeking a ServiceNow Developer to design and build scalable, enterprise-grade solutions across workflows, integrations, and data models. This role requires strong hands-on development experience, a platform-first mindset, and the ability to deliver maintainable solutions in complex environments.

 

Key Responsibilities

  • Design and develop scalable solutions aligned to ServiceNow best practices and platform standards
  • Build and maintain workflows using Flow Designer, IntegrationHub, and scripting (server/client-side)
  • Develop and support REST/SOAP integrations, APIs, and event-driven data exchanges
  • Design and implement Service Catalog items, request models, and fulfillment workflows
  • Model and manage CMDB data, including CI lifecycle, relationships, and data quality
  • Develop reusable components, integration patterns, and automation frameworks
  • Troubleshoot and optimize platform performance, reliability, and scalability
  • Support end-to-end delivery including design, development, testing, and deployment
  • Collaborate with architects and stakeholders on solution design and technical direction

 

Required Skills & Experience

 

Mandatory

  • 5+ years of hands-on ServiceNow development experience
  • Strong expertise in:
    • Flow Designer and IntegrationHub
    • Complex Service Catalog development and orchestration
    • REST/SOAP APIs and complex integrations
    • CMDB and data modeling
    • CSM/Business Portal
  • SLA / SLO Development
  • Proficiency in Glide APIs & JavaScript (server-side and client-side)
  • Experience with Business Rules, Script Includes, Client Scripts, and UI Policies
  • Exposure to Service Mapping, Discovery, and Service Graph Connectors
  • Strong understanding of platform performance, security, and best practices
  • ITSM, CSM (Accounts, Contacts, Entitlements, Contracts, Case Management, Customer Orders), Event Management

 

Preferred Skills

  • Telecom Order and Service Management (OMT, TSM)
  • Experience integrating with external platforms (network, monitoring, cloud, or configuration tools)
  • Familiarity with DevOps practices and CI/CD pipelines

 

Ideal Candidate

  • Platform-first mindset with focus on scalability and maintainability
  • Strong problem-solving skills in complex, integrated environments
  • Comfortable working in high-volume, workflow-driven implementations
  • Self-driven, with ability to operate independently and deliver results

 

͏

Do

  • Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
    • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
    • Conduct technology capacity planning by reviewing the current and future requirements
    • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
    • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
  • Manage the day-to-day operations of the tower
    •  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. 
    • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
    • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
    • Develop shift roster for the team to ensure no disruption in the tower
    • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
    • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
    • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

͏

Team Management

  • Resourcing
    • Forecast talent requirements as per the current and future business needs
    • Hire adequate and right resources for the team 
    • Train direct reportees to make right recruitment and selection decisions 
  • Talent Management
    • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
    • Build an internal talent pool of HiPos and ensure their career progression within the organization
    • Promote diversity in leadership positions
  • Performance Management
    • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
    • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to build engagement within the team
    • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
    • Exercise employee recognition and appreciation 

͏

Deliver

No Performance Parameter Measure
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes 
No formal escalations

͏
Mandatory Skills: Servicenow-Development .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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