Job Description
Job Title:  LEAD ADMINISTRATOR L1(CONTRACT)
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  9/22/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

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Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

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Location:PAN INDIA

RATE :- 160K/M

exp :- 8+ yrs

Job Purpose

Within Microsoft Digital, The Infrastructure & Engineering Services (IES) team is chartered to deliver innovative experiences across our hosted ecosystem. Experiences such as abstracted hybrid network provisioning, intelligent manageability, telemetry, advanced security, and device management. Being part of IES, the ideal candidate will own delivering cutting-edge infrastructure services for this large portfolio which includes understanding and delivering against customer-led scenarios ranging from providing modern devices connectivity for global sites, adopting cloud capabilities, Infrastructure compliance, stability, and reliability initiatives and more.

 

 

Responsibilities

 

· Being vision led by providing industry leading infrastructure solutions to the enterprise.

· Build Program timelines, estimate of level of effort, manage milestones, and course correct Programs to maintain overall schedule/cost/quality by mitigating the program risks.

· Orchestrate planning, communications, testing, and stakeholder management across multiple teams.

· Leverage Service or Product expertise to deliver RFI\RFP and Statements of work (SOW). Includes defining technical requirements, leading technical presentations, and reviews, and making solution\design tradeoffs with Telecom carriers.

· Define and negotiate Service Contracts with suppliers. Includes leveraging service expertise to define technical specifications, Service Level Agreements, Product Features and Capabilities.

· Increase reliability of the service through engineering practices, data driven approach, hardware/software refresh programs and optimization efforts.

· Identify opportunities for improvement in existing processes and drive ideas to completion.

· Planning service innovations by exhibiting and employing a product engineering mindset across the team.

· Partner with key stakeholders to drive the procurement, installation, configuration, testing, and deployment of IT infrastructure.

· Modernizing the infrastructure capabilities with market research, adopting cutting edge technologies, and partnering with product managers.

· Modernizing the infrastructure capabilities with market research and adopting cutting edge technologies.

· Developing and sustaining strong working relationships with business, application program managers, ISPs, OEM vendors, Engineering peers.

 

 

Qualifications:

 

Required Qualifications:

Qualifications

· 12+ years of experience in IT Infrastructure management operating in a complex, multi-system environment as a Technical Program manager.

· 5+ years of experience in leading the end-to-end delivery of IT infrastructure services, Telecom Carrier management, RFI, RFP and Statements of work (SOWs) and defining supplier KPIs.

· 5+ Years of relevant experience in networking technologies driving large scale, date driven projects are highly desirable.

· Willingness to work 24X7 shifts.

· Working knowledge of BGP, OSPF and switching concepts like STP, Vlans, etc.

· Configuring Routers & Switches from deployments to Migrations.

· Working knowledge on Cisco / Juniper / F5 / Arista platforms.

· Good knowledge in fundamentals of networking like packet flow ,TCP/IP etc.

· Plan and execute end-to-end delivery of IT infrastructure Programs across the portfolio especially in Networking.

· Demonstrated track record of leading end-to-end delivery of IT infrastructure services and Programs (planning, budget, procurement, installation, configuration, deployment, contract management etc.)

· Excellent organizational and program management skills.

· Expertise in IT infrastructure and Networking technologies.

· Exposure to Cloud technologies would be an added advantage.

· Excellent oral and written communication skills required for preparing clear, concise, and grammatically correct materials and communicating information effectively to others.

· Ability to use various project management methodologies, including agile.

· Solid customer focused, relationship focused pattern of work.

· Ability to create structure from abstract ideas, take initial concepts to full maturity.

· Technically savvy with the ability to solve both technical and non-technical problems.

· BS or MS in computer science, or a related discipline.

 

Mandatory Skills: Network Data Admin .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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