Job Description

8+ years of ServiceNow platform experience preferably in development and implementation o Hands-on experience with the ServiceNow SDK (NOW SDK), including local application initialization, metadata transformation, and deploying scoped applications from a local IDE (e.g., VS Code). o Proficiency in ServiceNow Fluent for defining application metadata in code, alongside server-side JavaScript modules and third-party libraries. o Experience leveraging Now Assist for Creator (or similar generative AI developer tools) to optimize development efficiency, code generation, and workflow automation. o Hands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications o Good understanding of core platform features, flow designer, ACLs, server side APIs and client side APIs in ServiceNow o Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system clone, upgrades in ServiceNow o Hands on experience on development of custom scoped applications o Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, JavaScript and any web-based development tools o Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration o Hands on experience on working with Rest API’s o A fair understanding of MID Server Configuration, CMDB, discovery and asset management o Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow o Demonstrated success at delivery of assignments with tight deadline. o Ability to work independently, but strong team player with experience of working as part of a global team. o Self-starter mind set with the ability to share ideas, identify and drive opportunities. o Strong problem analysis skills to include the use of mathematical concepts to validate results o Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail o Clear and concise communication with superior written and verbal communication skills. o Manage and prioritize work effectively with minimal supervision o Must have good verbal and written communication skills with ability to articulate the technical and functional aspects of the problem to senior stakeholders. o Coordinate and solve complex technical data and transformation issues. o Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now. o Answer “how to” technical and application configuration questions. o Develop, maintain, and execute reports to ensure system operation meets performance targets. o Create and maintain system design and operations documentation QUALIFICATIONS This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level. The role shall be performed within a professional office environment. Goldman Sachs has health and safety polices that are available for all workers upon request. There are no specific health risks associate with the role. o Bachelor's Degree (or equivalent or higher) in Computer Science, Information Technology, Engineering or a related field o Financial Service domain knowledge whilst, not a pre-requisite is desirable

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