Job Description
Job Title:  LEAD ADMINISTRATOR L2(CONTRACT)
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  3/23/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Skillsets:

 LAN/WAN , SD-WAN , Aruba ClearPass

  • Cisco CCIE Routing and Switching certification level
    • Cisco CCIE Wireless / Aruba Expert Level (ACMX, ACDX, ACCX) certification is desirable
  • Must have in depth knowledge of Aruba WLAN, Aruba ClearPass, Aruba Central
  • Must have in depth knowledge of Cisco LAN, WAN, SD-WAN CISCO Viptela 
  • Must have in depth knowledge of routing protocols (BGP, OSPF), MPLS, carrier WAN and Internet offerings, cloud network services.
  • In-depth knowledge of Cisco LAN switching technologies including STP, RSTP, MSTP, VLANs, EtherChannel and switch stacking; proficient in configuring and troubleshooting Layer 2 and Layer 3 switches, implementing QoS, and managing network segmentation and redundancy.
  • In depth knowledge of WiFi network infrastructure, WLAN authentication and understanding of software defined networking.  

 

Scope:

National Grid (NG) requires a Network Engineering Staff Augmentation solution to support its transition toward insourced network operations. The objective is to secure skilled Level 3/4 network engineers who can operate as an extension of the NG team, providing 24/7 coverage for incident resolution, root cause analysis and tickets/requests resolution. 

  • Support of network infrastructure including incident resolution, problem and root cause analysis and change execution
  • Resolve incidents based on ticket queues as informed by NG
  • Provide L3 level support for network incidents.
  • in-depth analysis intermediate (technical) troubleshooting, configuration management, and coordination
  • Complex and critical troubleshooting,
  • Perform Root Cause Analysis (RCA)
  • Assist in network performance and capacity challenges
  • Coordinate with Onsite Field/dispatch team for break fix and hardware refreshes.
  • Support in developing the design for new requirements
  • Assist in application troubleshooting with regard to network layer fault isolation and diagnosis.

Collaborate with the OEM vendor on critical and complex Incidents.

͏

Do

  • Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
    • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
    • Conduct technology capacity planning by reviewing the current and future requirements
    • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
    • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
  • Manage the day-to-day operations of the tower
    •  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. 
    • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
    • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
    • Develop shift roster for the team to ensure no disruption in the tower
    • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
    • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
    • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

͏

Team Management

  • Resourcing
    • Forecast talent requirements as per the current and future business needs
    • Hire adequate and right resources for the team 
    • Train direct reportees to make right recruitment and selection decisions 
  • Talent Management
    • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
    • Build an internal talent pool of HiPos and ensure their career progression within the organization
    • Promote diversity in leadership positions
  • Performance Management
    • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
    • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to build engagement within the team
    • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
    • Exercise employee recognition and appreciation 

͏

Deliver

No Performance Parameter Measure
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes 
No formal escalations

͏
Mandatory Skills: CISCO ACI Admin .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.