Job Description
Job Title:  Lead Administrator - L1
Req Id:  87468
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  10/1/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

 

Role Purpose


The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

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Do

  • Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
    • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
    • Conduct technology capacity planning by reviewing the current and future requirements
    • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
    • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
  • Manage the day-to-day operations of the tower
    •  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. 
    • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
    • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
    • Develop shift roster for the team to ensure no disruption in the tower
    • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
    • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
    • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

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Team Management

  • Resourcing
    • Forecast talent requirements as per the current and future business needs
    • Hire adequate and right resources for the team 
    • Train direct reportees to make right recruitment and selection decisions 
  • Talent Management
    • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
    • Build an internal talent pool of HiPos and ensure their career progression within the organization
    • Promote diversity in leadership positions
  • Performance Management
    • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
    • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to build engagement within the team
    • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
    • Exercise employee recognition and appreciation 

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Deliver

No Performance Parameter Measure
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes 
No formal escalations

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  • Deployment and configuration of Splunk platform (Enterprise) / Splunk Cloud
  • Demonstrate Splunk Core capabilities to the prospective clients
  • Optimizes Splunk platform architecture for large-scale and distributed deployments
  • Adopt best practices and development standards, and deployment of the same
  • Develops and customizes Splunk apps and dashboards and Builds advanced visualizations
  • Administering Production Systems, where Splunk platform is with multiple data sources as  Metrics, Windows sources, HEC, ,etc.
  • Migration / upgrade execution  for Splunk platform
  • Should perform in-depth diagnostic of incidents on any  specific application and  identify the root cause of problems
  • Should document resolved issues in an effective manner for knowledge management, cross-train peers with tool usage and assist in creation of best-practices, work independently on multiple assignments, proactively prioritizing focus and effort
  • Should have good hands on knowledge of Deployment , Administration and Development of the Splunk Enterprise platform
  • Implements and maintains Splunk platform infrastructure and configuration
  • Undertakes day-to-day operational and user support & Executes new projects as well as data and user onboarding
  • Experience in integrating other tools like JIRA, ServiceNow, Jenkins, AWS etc. with Splunk using 3rd party app
  • Proficient in writing SPL queries and experience in advanced level dashboarding, scheduled jobs, Data models, Lookups and other knowledge objects
  • Experience in performance optimization of existing dashboards, reports and alerts
  • Experience in MLTK, DB Connect Apps and experience in any one of the scripting tools (Python / Shell)
  • Experience in at least one Premium App like ITSI, ES, Phantom, UBA, Splunk Observability
  • Experience in scripting, Ansible / Puppet for Run book Automation
  • Fair understanding of AWS cloud and cloud services
  • Splunk certified Professional
Mandatory Skills: AIOPS Splunk Observability .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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