Job Description
Job Title:  Lead Administrator - L2
Req Id:  78126
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  7/1/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

 

ServiceNow Consultant / ITSM / Service Portal & Catalog / Upgrade / integration Specialist 

 

The general scope of the work for this position is as follows: 

  • At least 6+ years of experience in ITSM Business Process Consulting, High Level Design and technical solutions for ServiceNow implementation 
  • At least 5+ years of experience in Design and Implementation of Service Now ITSM Modules / ITOM / ITBM modules and Integrations  
  • Must have implemented complete ITSM suite, CMDB, ITAM lifecycle for atleast 3 engagements.  
  • Hands-on with ServiceNow CMDB and ITAM integrations  
  • Must have a working experience on domain separated environments  
  • Design and Architect Automation workflows using ServiceNow Orchestrator is preferred. 
  • Must have implemented multiple API based integrations (REST/SOAP), B2B integrations between ServiceNow and other ITSM tools or monitoring solution or other COTS products 
  • Extensive hands-on experience of working with script-based ServiceNow components such as business rules, script includes, client scripts, UI pages etc. 
  • Extensive experience of working with ServiceNow Glide objects such as GlideRecord, GlideSystem, GlideAggregate, GlideAjax etc.  
  • Ability to build ServicePortal pages, designing customer widgets and good understanding of Angular JS  
  • Experience analyzing the issues, estimating the efforts and proposing solutions or prototyping. 
  • Good knowledge of ServiceNow development best practices. 
  • Certification ITIL Foundation / ServiceNow Admin Certified / ServiceNow Implementation specialist / Certified Application Developer.

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Team Management

  • Resourcing
    • Forecast talent requirements as per the current and future business needs
    • Hire adequate and right resources for the team 
    • Train direct reportees to make right recruitment and selection decisions 
  • Talent Management
    • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
    • Build an internal talent pool of HiPos and ensure their career progression within the organization
    • Promote diversity in leadership positions
  • Performance Management
    • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
    • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to build engagement within the team
    • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
    • Exercise employee recognition and appreciation 

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Deliver

No Performance Parameter Measure
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes 
No formal escalations

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Mandatory Skills: ServiceNow - IT Service Management .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.