Job Description
Job Title:  Lead Technical Support
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  7/2/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

L͏ead Technical Support

  • Experience in working in Technical Helpdesk role with 6 -10 years of experince 
  • Strong analytical, troubleshooting, organizational and problem-solving skills.
  • Strong interpersonal skills and the ability to communicate at all levels in spoken and written word, in English
  • High level of proficiency using Microsoft Office Suite. Excellent Communication
  • Technical abilities in operating systems such Windows, Linux, and UNIX
  • Prior experience supporting and engaging with B2B enterprise customers,Strong verbal and written communication skills, particularly in professional email communication.

͏

Deliver
 

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Mandatory Skills: Enterprise Tech Support- Level 1 .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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