M365/GWS consultant
Job Description
How to read:
The job description below should be read in conjunction with the purpose of the job family.
Job Title: Assistant Manager â Job Family
<Insert Job Family definition here>
Job Purpose:
This role involves executing projects efficiently, ensuring deadlines and quality standards are met. The role holder ensures seamless execution of operations in assigned function by completion of their tasks. They assist their supervisors in managerial tasks. While this role is largely an individual contributor role, in some cases they may lead a small team. The role holder should be able to collaborate with other teams and proactively identify and resolve issues in their span of work.
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Job Duties and Responsibilities:
- Operate independently under general supervision, making decisions based on defined guidelines and practices.
- Work with teams across functions to deliver on specific project deliverables or achieve outcomes in their span of work
- Work with external stakeholders (ex: vendors) to deliver in their area of work,
- Create plans and drive their execution to ensure deliverables are met in their span of work
- Assist supervisor in completion of managerial tasks & responsibilities.
- Oversee operations to guarantee adherence to policies, procedures, and internal controls.
- Identify opportunities for process improvements and contribute ideas for enhancing efficiency.
- Address and resolve issues within a, sub process, or constituent group.
- Mentor team members, in case the role holder is managing a team.
- Exhibit full professional competency in their area of work - using acquired job skills, policies, and procedures to complete moderately difficult assignments/projects/tasks
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E-discoveryData and Mailbox migrations for Entities and AcquisitionsWhitelisting/Blocking email id and domainAudit closureVulnerability and Risk closureNew feature rolloutKnowledge of Teams, Power Bi, Intune and Conditional Access policyAutomations of repetitive tasksHandling outagesWork cross functional with other teams to drive initiativesDeveloping comprehensive test cases to include testing scenarios for both normal and degraded (e.g., disaster recovery, continuity of operations, data recovery/spills,) operations, pass/fail criteria, performance criteria, capacity planning, measurement criteria, results analysis procedures, and results/status reporting criteriaAdminister and configure Google Workspace (Gmail, Drive, Calendar, Meet, Chat, Groups, Sites) across multiple domains/tenants as needed.Plan and execute onboarding, migrations, and coexistence (e.g., Exchange/Microsoft 365 to Google Workspace or tenant-to-tenant), including mail, calendar, contacts, and Drive content.Hands-on administration experience with Google Workspace Admin Console and Google Vault; strong understanding of identity, mail routing, and security baselines.Experience with migrations (GWMME/GWMMO or third-party tools), directory sync, and troubleshooting across Windows/macOS/mobile clients.