Job Description
Job Title:  Major Incident Management
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  11/13/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Exp: 3 - 6.5 Years in MIM

Provides point of contact for process related questions or issues and facilitates process related meetings such as Daily operations, Change Advisory Board, Problem Review Board, etc.

Ensures contractual service support requirements are understood and managed.

Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.

Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.

Facilitates standard processes for ITIL core functions such as Major Incident Management, Change Management, Problem Management, etcCompiles, analyzes, and reports statistical data and trends relating to service level compliance and operational effectiveness.

Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.

Review incident, problem, change and request aging and work with resolver group members to ensure compliance with process guidelines

Conducts workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation, and ensure organization and individual associates understand SLA's and how they contribute to client service expectations

Should be able to work in 24/7 shift

 

 

Mandatory Skills: Technical Support .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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