Job Description
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Job Title:
NOC Manager
City:
Bengaluru
State/Province:
Karnataka
Posting Start Date:
1/11/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
• Over 10 years in IT, 5+ in IT Infrastructure Operations
• Manage end-to-end infrastructure support projects across locations
• Lead NOC team, verify shift rosters, and lead shift handover and ops calls
• ITIL certified; sustain ITIL processes in service delivery
• Ensure service delivery per SLA with strong C-SAT and E-SAT scores
• Track incidents and ensure SLA compliance
• Implement and maintain Quality Management System
• Manage productivity and capacity per contract
• Review service performance with customers regularly
• Act as single point of contact for service delivery issues
• Organize resources to meet SLA requirements
• Implement processes for AMC/end user support
• Update process documents regularly
• Escalate quality issues promptly
• Identify training needs and ensure training delivery
• Resolve customer complaints with corrective actions
• Conduct final service audits
• Communicate effectively at all levels
• Collaborate with Delivery Manager on governance framework
• Manage service delivery objectives, reviews, and process improvements
• Mentor and develop team members
• Manage workload and prioritize tasks
• Work effectively with diverse, global teams
• Strong communication, presentation, Excel, risk mitigation, and matrix management skills
• Experience with offshore delivery model
Core Roles & Responsibilities:
1. Network Monitoring & Maintenance:
• Oversee daily network operations
• Ensure 24/7 uptime and reliability
• Monitor performance and improve bottlenecks
2. Incident & Problem Management:
• Lead troubleshooting for outages and connectivity issues
• Coordinate with vendors on escalated problems
• Develop incident response protocols
3. Team Leadership & Coordination:
• Manage and mentor NOC team
• Assign tasks, set priorities, ensure SLA compliance
• Collaborate with IT, security, and business units
4. Security & Compliance:
• Implement and monitor network security policies
• Ensure compliance with ISO, ITIL, GDPR, etc.
• Conduct risk assessments and vulnerability management
5. Strategic Planning & Optimization:
• Plan capacity upgrades and scalability
• Evaluate and recommend new technologies
• Prepare budgets and reports for management
6. Documentation & Reporting:
• Maintain records of configurations, incidents, and resolutions
• Provide performance reports
• Document SOPs for consistency.
• Manage end-to-end infrastructure support projects across locations
• Lead NOC team, verify shift rosters, and lead shift handover and ops calls
• ITIL certified; sustain ITIL processes in service delivery
• Ensure service delivery per SLA with strong C-SAT and E-SAT scores
• Track incidents and ensure SLA compliance
• Implement and maintain Quality Management System
• Manage productivity and capacity per contract
• Review service performance with customers regularly
• Act as single point of contact for service delivery issues
• Organize resources to meet SLA requirements
• Implement processes for AMC/end user support
• Update process documents regularly
• Escalate quality issues promptly
• Identify training needs and ensure training delivery
• Resolve customer complaints with corrective actions
• Conduct final service audits
• Communicate effectively at all levels
• Collaborate with Delivery Manager on governance framework
• Manage service delivery objectives, reviews, and process improvements
• Mentor and develop team members
• Manage workload and prioritize tasks
• Work effectively with diverse, global teams
• Strong communication, presentation, Excel, risk mitigation, and matrix management skills
• Experience with offshore delivery model
Core Roles & Responsibilities:
1. Network Monitoring & Maintenance:
• Oversee daily network operations
• Ensure 24/7 uptime and reliability
• Monitor performance and improve bottlenecks
2. Incident & Problem Management:
• Lead troubleshooting for outages and connectivity issues
• Coordinate with vendors on escalated problems
• Develop incident response protocols
3. Team Leadership & Coordination:
• Manage and mentor NOC team
• Assign tasks, set priorities, ensure SLA compliance
• Collaborate with IT, security, and business units
4. Security & Compliance:
• Implement and monitor network security policies
• Ensure compliance with ISO, ITIL, GDPR, etc.
• Conduct risk assessments and vulnerability management
5. Strategic Planning & Optimization:
• Plan capacity upgrades and scalability
• Evaluate and recommend new technologies
• Prepare budgets and reports for management
6. Documentation & Reporting:
• Maintain records of configurations, incidents, and resolutions
• Provide performance reports
• Document SOPs for consistency.
Mandatory Skills: IT Operations Management
.
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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