Job Description
Job Title:  PRODUCTION SPECIALIST L3
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  7/10/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

VMware, Linux Administration, Windows Administration, Active directory, Technical Helpdesk Support

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•  Minimum 6–8 years of experience in Technical Support / Helpdesk operations.
• Strong experience in Linux and Windows administration and troubleshooting.
• Respond to customer inquiries, assuring timely status updates and issue resolution.
• Resolve customer technical issues through diligent research, reproduction, and troubleshooting.
• Collaborate within the company, escalating issues, and engaging others to solve difficult problems.
• Report product defects and feature enhancement requests.
• Document technical inquiries and contribute to knowledge base articles.
• Review product documentation prior to new releases.
• Participate in testing software builds prior to release.
• Perform 24x7 on-call responsibilities during scheduled periods.
• Willing to work in rotational shifts, including night shifts.

Preferred Skills

• Basic knowledge of Salesforce.
• Hands-on experience with VMware vSphere (vCenter, ESXi, NSX).
• AWS Associate certification or relevant AWS experience.

Must Have

• Fluent verbal and written communication skills in English.
• Experience working in a Technical Helpdesk role.
• High level of proficiency using Microsoft Office Suite.
• Ability to work independently and multitask.
• Strong troubleshooting skills on Linux and Windows environments.

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Deliver
 

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Mandatory Skills: Enterprise Tech Support- Level 2 .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.