Job Description
- Location-Bangalore
- Experience-5 to 10years
Job Description / Role Requirements
- Strong and hands-on experience in Perl development (mandatory).
- Good-to-have: Experience with PowerShell scripting.
- The role requires the associate to independently analyse existing Perl scripts to fully understand:
- The purpose of each script
- How the scripts function within the user access provisioning process
- Ability to reverse engineer existing scripts to identify:
- Logic, purpose, and trigger points
- Dependencies and integration touchpoints
- Document the understanding in the form of:
- Clear process flowcharts
- Step-by-step process documentation
- Work closely with Wipro and BT teams, including:
- Attending KT (Knowledge Transfer) sessions
- Clarifying requirements and technical flows
- Perform testing and validation as required to ensure script accuracy and stability
- The role demands a self-motivated professional with:
- Strong analytical skills
- Deep-rooted Perl development expertise
- Ability to work independently with minimal guidance
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Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |
Experience: 5-8 Years .
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