Job Description
Job Title:  Process Advisory-L3
Req Id:  95217
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  9/9/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Integrated Service Transition SME-L3

Role Purpose                                

  • Work within project teams to review proposed service design and support in design activities where required (dependent on size of project)
  • Provide assurance that the service design is fit for purpose and fulfils expectations for both the business and BAU support teams
  • Ensure that the service design will deliver the desired service hours, availability, capacity, SLA’s/KPI’sCo-ordinate with project and BAU teams to successfully transition new / upgraded services
  • Define and document Support Model & Service Operating Model
  • Ensure that Service Acceptance Criteria (SAC) is agreed and delivered prior to project go live
  • Co-ordinate with project and BAU teams to ensure that relevant updates are made to knowledge articles, service request, comms, service desk scripts etc.
  • Chair Go / No Go meetings with all stakeholders
  • Schedule & chair ELS meetings with all stakeholders
  • Managing ELS period to ensure that any incidents are captured and resolved
  • ELS reporting
  • Ensure ELS exit criteria is agreed and met prior to ELS exit

 
Mandatory Skills: Process Advisory .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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