Job Description
Job Title:  Routing Switching Service Provider(MPLS , L2VPN, L3VPN, ASR)
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  9/14/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

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Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning  Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

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Job Responsibilities:

  • The candidate is expected to do Plan, Design, Implement projects for service providers.
  • Basis good understanding of the SP technologies and services the candidate should have ability to translate the requirements to technical details.
  • To determine problems and deliver known solutions with a high level of customer satisfaction
  • Exhibit good analytical and troubleshooting skills
  • Will be customer interfacing and able to work independently and follow remote instructions in both verbal and written communications
  • Ability to quickly establish credibility with the customer as well as work collaboratively with technical professionals Track work you're doing against the engagement schedule and support the PM track financial, resource and material requirements for the engagements
  • Ensure smooth closure of engagements using relationship with the customer to guide them to the next step i.e. Sampler service to Assessment Service, Assessment Service to Optimization Service

 

Experience Requirement:

  • Experience on product lines like ASR9K/ASR1K, 7200, Catalyst 6500/4500/3850. Engineer must be very experienced in using the latest ASR9K line cards and must have internal product and/or Architecture knowledge.
  • Proven experience in Cisco IOS, IOS-XR, IOS-XE. Nexus 7K/5K/2K product lines will be plus.
  • Essential Skills on Carrier Ethernet/Metro Ethernet Design/Integration/Implementation with hands-on experience on Cisco (ASR9K, ASR 901/902/920)
  • Good Implementation /Support in Layer 2 of Metro-Ethernet services on a hybrid network comprising of Cisco ASR9K
  • Working knowledge and experience BGP, OSPF, ISIS, IP/MPLS, QoS, MPLS Traffic Engineering, IPv6, Multicast can be an added advantage.
  • Experience on migration windows and network migration projects, On-site or Remote migration support; High-level methodologies, MOP generation & As-Built documentation
  • Fully audit & own configuration translations services & ensure service readiness for migrations.
  • Provide recommendations, risk assessment, recommendations and overall help the customer obtaining the best design for their technical requirements. During this stage you will deliver documents such as Customer Requirements Documents (CRDs), High and Low-level designs (HLD, LLD), Integration and acceptance test plans.
  • Excellent written and verbal communications skills: ability to communicate technology strategy and architecture approach to engineers, executives, and Cisco customers.
  • Communication skills to include conflict management, negotiation, presentation and written communication-cultural sensitivity, goal alignment, learning agility, and virtual/remote training.
  • Handing over the solution to the customer, so the customer can take ownership. You will produce and deliver Knowledge Transfer (KT) sessions to customers that will facilitate the customer to take ownership of the newly deployed solution

 

Mandatory Skills: Cisco Routing and Switching .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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