Job Description
ESSENTIAL FUNCTIONS / RESPONSIBILITIES
- Hands-on administration of SAP systems and solutions such as S/4HANA, SAP ECC, BW on HANA, BOE/Lumira, Data Services, SLT, Content Server, Cloud Connector, GRC, Solution Manager, Gateway, Vertex, Sovos Taxware, Fiori, Cloud ALM, Web Dispatcher, etc.
- Perform installation, configuration, and maintenance of SAP systems, Kernels, Support Packs, Feature Packs, add-ons, and transports.
- Manage SAP HANA database administration tasks including installation, upgrades, system replication, backup & recovery, and performance tuning.
- Monitor system performance and take proactive steps to address bottlenecks, memory issues, dumps, and security vulnerabilities.
- Perform technical troubleshooting as necessary to ensure 24/7 availability of all systems.
- Perform system refreshes and participate in scheduling refresh activities with stakeholders.
- Participate in SAP maintenance activities.
- Timely address the issues reported to the Basis team via emails, tickets, and other monitoring tools.
- Follow procedures and standards regarding Transports and Corrections in conjunction with requirements defined by Change and Release Management.
- Manage hybrid landscapes and integrations with third-party systems.
- Implement automation and process improvements for operational efficiency.
- Create and maintain technical documentation, SOPs, and architecture diagrams.
- SAP Basis On-call support when needed.
YOU HAVE
Required Qualifications
- 7 - 10 years of IT experience required, with at least 6 .5years of experience in an SAP Basis Administration capacity
- Experience with SAP S/4HANA, SAP HANA, SAP NetWeaver, and Fiori
- Experience with Microsoft Windows and SQL Server SAP environments
- Experience with SAP BTP administration, including Identity Management, Integration Suite, etc.
- Proven ability to build effective relationships and partnerships with business stakeholders.
- Ability to manage multiple priorities and deliver results within required timelines.
- Strong communication skills and the ability to collaborate effectively with cross‑functional teams
Nice to Have Qualifications
- Experience with S/4HANA implementation/migration experience
- Experience in RISE with SAP and S/4HANA Private Cloud Edition
- Experience with Cloud environments
- Experience with SAP Cloud ALM, Active Control
- Experience with JIRA and Confluence (Atlassian tools)
Note-Looking only bangalore canidates who will work from customer office
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Do
- Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
- Conduct technology capacity planning by reviewing the current and future requirements
- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
- Strategize & implement disaster recovery plans and create and implement backup and recovery plans
- Manage the day-to-day operations of the tower
- Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
- Develop shift roster for the team to ensure no disruption in the tower
- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness
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Team Management
- Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- Talent Management
- Ensure 100% compliance to WiproâÂÂs standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
- Performance Management
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation
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Deliver
| No | Performance Parameter | Measure |
| 1 | Operations of the tower | SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management |
| 2 | New projects | Timely delivery Avoid unauthorised changes No formal escalations |
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Experience: 8-10 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.