Job Description
Skill: SAP ISU Device Management
Location: Bangalore
Key Responsibilities:
• Configure and support SAP IS-U modules including Device Management (DM) and Billing
• Manage meter-to-cash processes including meter reading, billing, invoicing.
• Implement and support smart meter billing, TOU (Time of Use), and net energy metering
• Collaborate with business stakeholders to gather requirements and translate them into functional specifications
• Prepare documentation such as BRD, RTM, RICEFW, and test scripts
• Provide post-go-live support, troubleshoot issues, and optimize system performance
Required Skills & Experience:
• Minimum 1 full-cycle SAP IS-U implementation
• Strong hands-on experience with SAP S/4HANA Device management
• Deep understanding of regulated and deregulated utility markets, preferably gas.
• Familiarity with Australian energy regulations and market structures
• Excellent problem-solving and analytical skills
• Strong communication and stakeholder management abilities
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Do
1. Bridging the gap between project and support teams through techno-functional expertise
- For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
- Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
- Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
- Support the solutioning team from architectural design, coding, testing and implementation
- Understand the functional design as well as technical design and architecture to be implemented on the ERP system
- Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
- Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
- Write code as per the developmental standards to decide upon the implementation methodology
- Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
- Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
- Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
- Support on-site manager with the necessary details wrt any change and off-site support
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2. Skill upgradation and competency building
- Clear wipro exams and internal certifications from time to time to upgrade the skills
- Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
- Write papers, articles, case studies and publish them on the intranet
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Deliver
No. | Performance Parameter | Measure |
1. | Contribution to customer projects | Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT |
2. | Automation | Process optimization, reduction in process/ steps, reduction in no. of tickets raised |
3. | Skill upgradation | # of trainings & certifications completed, # of papers, articles written in a quarter |
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Experience: 5-8 Years .
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