Job Description
Job Title:  SOLUTION ARCHITECT L1(CONTRACT)
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  4/27/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

ESSENTIAL_SKILL

 

Amazon Connect Cloud CC Admin

 

No of positions - 1 

Exp - 13+ Years
Rate including mark up - 200K/M

Location - PAN India

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Amazon Connect Specialist

(Role: Solution Architect)

 

Keywords:

  1. Amazon Connect
  2. AWS Connect
  3. Lambda / Lex
  4. IVR Developer
  5. Contact Center Administration
  6. CTI Integration
  7. CRM Integration
  8. Python / Node JS development

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Role Overview

We are seeking a skilled Amazon Connect Specialist with around 12 to 15 yrs of exp. who  designs, builds, and maintains cloud-based contact center solutions, typically experience with AWS services, specifically Amazon Connect, Lambda, Lex, and telephony integration. Key responsibilities include creating IVR flows, integrating CRM systems (e.g., Salesforce), and using Python/Node.js for serverless, real-time voice/chat

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Key Responsibilities

  • Contact Flow Design: Developing and optimizing IVR, queue management, call routing, and callback workflows using Amazon Connect.
  • Serverless Integration: Building, deploying, and maintaining AWS Lambda functions to support dynamic routing, data lookups, and API integrations.
  • AI/Lex Development: Creating and enhancing chatbot interactions using Amazon Lex for conversational AI.
  • CRM Integration: Connecting Amazon Connect with CRM systems like Salesforce Service Cloud/Voice, including screen pops and call logging.
  • Architecture & Security: Designing secure, scalable, and compliant contact center infrastructure.
  • DevOps: Utilizing CI/CD, Git, and Infrastructure as Code (IaC) for deployment.

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Required Skills & Experience

  • AWS Expertise: 3+ years hands-on experience with Amazon Connect, Lex, Polly, Lambda, S3, CloudWatch, and Kinesis.
  • Programming Skills: Proficiency in Python, Node.js, or Java for automation and Lambda development.
  • Telephony Experience: Understanding of VoIP, SIP, and contact center technologies (e.g., Genesys, Avaya).
  • Data Handling: Experience with SQL, REST APIs, and JSON.
  • Tools: Familiarity with AWS Connect Agent Workspace, Amazon Connect Streams API, and EventBridge.

Soft Skills: (This is also required as role is client facing and many meetings back with at different levels.)

  • Strong analytical and troubleshooting skills.
  • Excellent communication and documentation abilities.
  • Ability to work independently and in a team environment.

 

 
Mandatory Skills: Amazon Connect Cloud CC Admin .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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