Job Description
Job Title:  Salesforce Sales Service Manager
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  10/29/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Overview:

The Salesforce Technical Lead will be responsible for defining the strategic vision, driving solution innovation, and leading delivery excellence for Salesforce Sales Cloud, Service Cloud, and Experience Cloud implementations. This role will focus on enabling digital transformation for clients by leveraging Salesforce capabilities to optimize sales processes, enhance customer service, and deliver seamless digital experiences.

Key Responsibilities:

  • Define the vision and roadmap for Salesforce Sales, Service, and Experience Cloud offerings, aligning with business objectives and industry trends.
  • Develop and execute go-to-market (GTM) strategies to position Salesforce solutions as key enablers of growth.
  • Establish governance frameworks and best practices for Salesforce adoption across engagements.

Solution Innovation & Delivery

  • Design and present innovative solutions leveraging Sales Cloud, Service Cloud, and Experience Cloud.
  • Lead business development, presales, and customer solutioning efforts.
  • Oversee end-to-end delivery of Salesforce solutions, including customization, configuration, and integration with third-party systems.
  • Ensure data integrity through robust migration and cleansing processes.

Required Skills & Experience

  • 8+ years of experience in CRM and digital transformation, with 5+ years in Salesforce Sales, Service, and Experience Cloud.
  • Proven track record in Salesforce implementation, customization, and configuration.
  • Strong leadership and stakeholder management skills.
  • Experience in managing large-scale programs and cross-functional teams.
  • Knowledge of industry best practices for sales automation, customer service, and digital experience.
  • Open to travel (up to 25%)

Preferred Qualifications 

  • Salesforce certifications: Administrator, Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, OmniStudio Consultant preferred.
  • Ability to work closely with key stakeholders including but not limited to clients, leads, Sales and pre-sales, Delivery and Practice teams 
  • Experience in Agile delivery and managing distributed teams.  

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Mandatory Skills: Salesforce Sales Cloud .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.