Job Description
Job Title:  Salesforce Techno -Functional Consultant
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  7/11/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Minimum Requirement

9+ years of Salesforce Service Cloud experience, including Service Channels, Case Management, PSR, Agent Workspace, Supervisor Configuration, Presence Configuration, and Messaging Sessions.

Strong expertise in Salesforce products and functionality, with experience working in complex Salesforce environments and large-scale Salesforce orgs.

Hands-on experience with Omni-Channel (Skill-Based Routing) and Knowledge Management, ensuring efficient case routing and agent productivity.

Proficiency in Salesforce Administration and Customization, including:

  • Record Types, Objects, Page Layouts, and Picklists
  • Macros and Email Templates
  • Reports and Dashboards
  • Apps and Consoles

Experience managing Salesforce security models, including Profiles, Roles, Permission Sets, Permission Set Groups, and user access control.

Ability to analyze and troubleshoot Salesforce configurations and customizations, including Flows, Apex, LWC, Validation Rules, and Workflow Rules.

Strong SOQL troubleshooting and debugging skills for data analysis and issue resolution.

Experience gathering business requirements and translating them into scalable Salesforce solutions.

Knowledge of Salesforce integrations and managed packages, including support for enterprise-wide implementations.

Ability to work in fast-paced project environments, manage aggressive timelines, and collaborate effectively across multiple time zones.
Mandatory Skills: Salesforce Platform Development .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.