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Title:  Senior Analyst

Requisition ID:  10621
City:  Bengaluru
Country/Region:  IN

Job Description

  • Preparing and Reviewing tax work papers that calculate partnership taxable income
  • Prepare and review the following tax forms: 1065, 1120, 588, 1099, W-8, 8832, 8875, 8865, 8937
  • Perform Federal K-1 schedule and State K-1 schedule review for all Partners
  • Gather and analyze financial information from underlying portfolio companies. Calculate partnership tax withholdings (ECI, FDAP & states).
  • Track partnership/partner tax basis
  • Assist with the preparation and review of quarterly estimates
  • Provide support on miscellaneous projects and ad-hoc requests
  • Analyze and document issues in a tracker and help debug issues found by users or support team
  • Interact with tax and fund accounting team in US
  • Work with interfacing systems’ managers to maintain/enhance interfaces
  • Escalate issues to 2nd level reviewers and assist with analysis

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  • Preparing and Reviewing tax work papers that calculate partnership taxable income
  • Prepare and review the following tax forms: 1065, 1120, 588, 1099, W-8, 8832, 8875, 8865, 8937
  • Perform Federal K-1 schedule and State K-1 schedule review for all Partners
  • Gather and analyze financial information from underlying portfolio companies. Calculate partnership tax withholdings (ECI, FDAP & states).
  • Track partnership/partner tax basis
  • Assist with the preparation and review of quarterly estimates
  • Provide support on miscellaneous projects and ad-hoc requests
  • Analyze and document issues in a tracker and help debug issues found by users or support team
  • Interact with tax and fund accounting team in US
  • Work with interfacing systems’ managers to maintain/enhance interfaces
  • Escalate issues to 2nd level reviewers and assist with analysis

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  • Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

    • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
    • Assist clients with navigating around product menus and facilitate better understanding of product features 
    • Troubleshoot all client queries in a user-friendly, courteous and professional manner
    • Maintain logs and records of all customer queries as per the standard procedures and guidelines
    • Accurately process and record all incoming call and email using the designated tracking software
    • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
    • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
    • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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  • Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver
 

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

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