Job Description
Job Title:  ServiceNow ITSM Process Consultant
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  6/1/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

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Required Skills & Qualifications
Experience
•    Strong experience in: 
o    5–10+ years of ITSM / ServiceNow consulting experience
o    Hands-on exposure to ServiceNow ITSM implementations
________________________________________
Technical Skills
•    ServiceNow platform configuration
•    Flow Designer and Workflow
•    Basic knowledge of: 
o    Integrations (APIs, REST/SOAP)
o    Data modeling and CMDB relationships
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Core Skills
•    Strong knowledge of ITIL framework (v3/v4)
•    Proven experience in: 
o    Incident, Problem, Change lifecycle design
o    SLA/KPI definition and reporting
•    Experience with: 
o    ServiceNow platform configuration
o    CMDB and asset management concepts
•    Excellent stakeholder communication and facilitation skills
________________________________________
Soft Skills
•    Stakeholder communication & consulting
•    Problem-solving and analytical thinking
•    Documentation and process design
•    Ability to lead workshops and drive discussions

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Preferred Certifications
•    ServiceNow Certified System Administrator (CSA)
•    ServiceNow ITSM Implementation Specialist
•    ITIL Foundation (mandatory), ITIL Advanced preferred
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Typical Deliverables
•    Successful ITSM process implementation
•    SLA/KPI achievement and improvements
•    Process adoption and user satisfaction
•    Audit and compliance adherence
•    Continuous improvement initiatives delivered
Mandatory Skills: Process Tools .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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